GENERAL JOB SUMMARY:
Engineering technician position is responsible for assisting with high level installation, programming, and subsequent maintenance of access control, CCTV, and burglar security systems. The Engineering technician may interface directly with the customer and must have good customer service skills.
ESSENTIAL JOB FUNCTIONS:
Design, build, test and implement hardware and software applications for computer networks
Install and pull cabling for network and electronic security systems
Basic programming such as adding card readers, cameras and alarm points to various systems
Perform preventive maintenance and repair per the maintenance agreement, warranty and/or manufacturer’s approved procedures
Troubleshoot, diagnose and repair any system or component level equipment failures
May be required to be on-call after normal working hours and on weekends or holidays.
Assist with maintaining customer relationships based on dependability and honesty. Ensure that long term customer relationships are protected by providing value added services.
Actively promote the value of full service agreements with Kratos.
Maintain professional and technical knowledge by attending manufacturer training, seminars, conferences, etc., as assigned by supervisor.
Responsible for obtaining authorization in advance for all purchases of parts, materials, equipment, tools and supplies above those outlined in the approved materials list or job cost records.
Assist with performing a variety of tests to determine whether product functions as specified; determine cause of product failure; analyze test results and document accordingly.
Responsible for effecting smooth communications and rapport between the customer, other personnel on-site, and company personnel.
Responsible for keeping the Project Manager aware of the status of the job’s performance needs on a regular basis and in a timely manner.
Review job files and all pertinent data including job layout drawings, specifications and other technical data, as required for a more efficient inspection.
Review material and equipment lists for installation and service repairs. Document and report any material discrepancies as required.
Responsible and accountable for all parts, materials, equipment, tools and supplies that are released to technician’s custody. Maintain accurate inventory records for all items.
Responsible for completing all assigned tasks within the specified cost budget and schedule, personally responsible for the quality of work performed.
Responsible for accurately completing and submitting all required documentation (i.e., timesheets, service acknowledgements, quotes, inventory transfer sheets, inspection certificates, etc.)
Responsible for obtaining authorization in advance for overtime.
Assist with the completion of all in-house assembly/test/checkout tasks, as required.
Assist with solving technical challenges as they arise. Help to resolve potential problems before they can have a negative impact on the customer and the company.
Seek guidance and direction as necessary for performance of duties.
SUPERVISORY RESPONSIBILITY: N/A
Demonstrate ability and knowledge of various manufacturer software
Work with power and hand tools
Install cable and support systems
Sound judgment and the demonstrated ability to act independently
Ability to organize workload effectively and work with a sense of urgency
Demonstrated communication and teamwork skills with customers, co-workers and subcontractors to express ideas and technical concepts and problem solve
Demonstrate ability to operate test equipment (fiber optic meters and V/O meters)
Demonstrate basic mathematical skills and computer skills (Excel, Word)
Understanding of basic network communications and Windows environments
Valid driver’s license and U.S. Social Security number
Must be able to pass security and background checks for certain customers
EDUCATION AND EXPERIENCE:
High School Diploma or GED
Completed Trade School or Two Year Degree in Basic Electronics
Knowledge and software experience with Lenel, Software House, S-2, Bosch, Citrix, DOS
BS degree from an accredited U.S college or university in Computers and/or Engineering (Preferred)
Work primarily will be in a climate controlled type atmosphere. Occasionally, work will be done either outside or in non-heated or non-air conditioned buildings, presenting possible extremes of hot and cold. The employee will be working in a variety of environments including some that have many special rules and procedures which must be followed at all times. When working in a chemical plant environment, these rules include wearing fire retardant clothing, hard hats, safety harness, hearing protection and other personal protective equipment. This position may require the employee to operate and work from a motorized man-lift. The position may require heavy lifting, climbing and heavy physical exertion.
Keyword: Access Control, Card Readers, Engineer, Programming, Security Systems, CCTV, Lenel, Software House, S-2, Bosch, Citrix, DOS
From: Kratos Defense