Field Loan Servicing Specialist (Collections)
Veros Credit - North Hollywood, CA

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The Field Loan Servicing Specialist will be responsible for the in person servicing of auto loan accounts.
Essential Responsibilities:
  • Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
  • Perform field visits to negotiate payment arrangements, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
  • Assist borrowers who attempt to voluntarily surrender their vehicle by devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
  • Accurately and professionally document account information and collection activities.
  • Locate customers through the use of databases and references (Skip Trace).
  • Other duties as assigned.

  • Minimum of one (1) year of field collections experience, preferably in the auto industry.
  • Strong negotiation and problem solving skills.
  • Ability to read, interpret and apply federal, state and local collections regulations.
  • Ability to interact with customers in a professional, tactful and sensitive manner.
  • Excellent written and oral communication skills.
  • Ability to thrive in a fast-paced work environment.
  • Ability to work independently and as part of a team.
  • Flexible work schedule and available to work some Saturdays.
  • Bilingual English/Spanish is required.
Veros Credit, LLC is an equal opportunity employer.

Veros Credit - 19 months ago - save job
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