Field Operations Leader
Honeywell - Puerto Rico

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It is an exciting time to join LSS as a Field Operations Leader (FOL), a role implemented to help our business meet its strategic focus and growth objectives by standardizing the way we operate and manage our resources and operational processes.

We’re looking for high performing talent to lead this critical function within our Senior Business Managers’

(SBM) teams’.

The purpose of this position is to provide operational support and workforce planning to the LSS business in a designated region. This role plays a considerable part in enabling the delivery of services to external clients of the HPS service business through scheduling, planning and follow up to ensure that the HPS service business meets it clients needs, estimation support through resource planning and therefore achieves business financial objectives

.

Operational Support

  • Coordinating field resources for service execution and order to invoice management
  • Manage the forecasting, monitoring and delivery of the spot activity
  • Review/Approve discounts for C&D orders or other real-time order pricing need
  • Manage the approval of Sales Leads
  • Point of contact for any legal requirement as part of a renewal or new contract – I.E. proof of insurance
  • Parts delivery escalation – critical situation and the factory cannot deliver
Process Solutions

  • Supports the SBM in the rollout of processes, tools and initiatives, including productivity and its tracking
  • Supports the SBM with Quality issues such as CAs, RAL/MA/PA as necessary
  • Responsible for keeping the SBM/FSM/Account assignment in Siebel up to date and accurate
  • Schedule appropriate resources to provide sales support in scoping and design of service migration opportunities.
  • Schedule appropriate resources as requested by Project Managers to deliver service projects on schedule and budget (excludes Execution COE resources).
  • Schedule appropriate resources as directed by the Contract manager to enable contract deliverables to be met and update GSM assignments to enable effective activity allocation.
  • Schedule appropriate resources to enable Spot services to be delivered.
  • Provide SIOP labor planning in line with Backlog and Frontlog to ensure labor resourcing is optimized.
  • Identify and maintain a pipeline to a flexible workforce to cover peaks in demand of resources
  • Management of LSS field inventory. Insure parts deleted from Parts Management (P1) contracts are transactionally removed from LSS inventory (sell to customer, return to ISC or write-off/scrap to contract). And, remove branch stock from LSS inventories.
Work Force Planning

  • Schedule appropriate resources to provide sales support in scoping and design of service migration opportunities.
  • Schedule appropriate resources as requested by Project Managers to deliver service projects on schedule and budget (excludes Execution COE resources).
  • Schedule appropriate resources as directed by the Contract manager to enable contract deliverables to be met and update GSM assignments to enable effective activity allocation.
  • Schedule appropriate resources to enable Spot services to be delivered.
  • Focal point for Service Requests that have been escalated to management
  • Provide SIOP labor planning in line with Backlog and Frontlog to ensure labor resourcing is optimized.
  • Maintain Billability and Utilization of the LSS workforce levels to agreed targets.
  • Manage leave & sick leave coverage, and after hours on-call rosters
  • Manage the after hours on call rosters.
  • Identify and Maintain a pipeline to a flexible workforce to cover peaks in demand of resources
  • Establish a relationship with GES for outsourcing packaged work.
  • Ensure correct visas etc are in place for foreign workers.
  • Work with other LSS and PAS & AS workforce planners as required.
Represents Honeywell in all customer interactions in a professional manner that is consistent with Honeywell values.

  • Drive the Honeywell safety culture through demonstrated understanding, commitment and action supporting the organization’s safety and environmental requirements/regulations and ensure project engineers observe and operate both Honeywell and customer safe systems of work, complying with all legislation.
Process Solutions

  • Follow all internal Honeywell processes for reporting project progress and accurate revenue and margin forecasts to management. This includes monthly project reviews as appropriate on percent of complete (POC) service projects and ensure performance to forecast.
  • Be responsible for billing the customer as per the contract and to insure that all payments are collected in a timely fashion.
Training and development

  • Maintains and manages the skills database and certification records for the FSS’s in the Region
  • Develops and drive the training plan (technical and soft skills0 for the FSS’s in the Region
  • Supports the Manager of Service Operations in the rollout of processes, tools and initiatives, including productivity and its tracking
  • Supports the Manager of Service Operations with Quality issues such as CAs, RAL/MA/PA as necessary
  • Assist the Field Service Manager in driving the HPD process
Spot coordination

  • Coordination of simpler spot (order to delivery)
Principal Networks & Contact Links

Internal

  • Direct manager (Service Business Manager)
  • Field service manager
  • Project Managers
  • Contract Managers
  • Field Service Specialists
  • GES
Supervisory Responsibilities

  • Matrix Manager leadership to Field Business Manager’s staff for supported branches
Geographic Scope & Travel Requirements

  • Typically assigned to a geographic area with a pool of 35-50 engineers (depending on geography could be within a country or more than one country).
  • Minimum Travel may be required to meet customers and attend meetings
Process Solutions

Key Performance Measures

  • Service Completion Timelines
  • Billability – utilization metrics
  • Over/Under Absorption Position
  • FSS Development
  • Timesheet Submittal Timeliness
  • Service to Invoice Time
  • Organizational Initiatives Deployment
Qualifications

Basic Qualifications:
  • Bachelors Degree in Engineering, Technology or related field, or 5+ years of experienced within Process Automation Industry in Lieu of degree
  • 3+ years of industry experience with process controls
  • Proficiency working with MS Office Tools (Word, Excel, PowerPoint)
  • Excellent written and verbal English communication skills
  • Ability to travel up to 25% of the time
Preferred Qualifications:
  • 3 plus years of experience in Honeywell Distributed Control Systems
  • Experience as operations manager/team leader
  • Project management experience
  • Experience in managing customers
  • Experience in managing Spot
  • Project management/coordination
  • Has dealt with cross-country cultures / multi-language ability
  • Green Belt certification
  • Experience with SIOP process
  • Understanding of customer needs and demands
  • Honeywell detailed control systems experience: Experion, TPS, TDC 3000, C200, C300 including understanding of various software upgrades
  • Strong teamwork/communication skills to coordinate with Field Service Leaders/COE’s
  • Influencing skills since not directly managing / able to function in matrix org. (Ability to lead a team without formal reporting lines)
  • Excellent customer handling skills
  • Self motivated and able to work with minimum supervision
  • Demonstrates a high level of planning & organization skills on a daily basis
As an Equal Opportunity Employer, Honeywell is committed to a diverse workforce.

Job

:

Customer/Product Support

Primary Location

:

Puerto Rico

Education Level

:

Bachelor's Degree

Travel

:

Yes, 25 % of the Time

Relocation Available

:

No

SBG

:

ACS

University Relations Requisition

:

No

Honeywell - 30+ days ago - save job - block
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