Field Service Apprentice
Hologic 3.452 reviews - Bedford, MA

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Hologic, Inc. is a leading developer, manufacturer and supplier of premium diagnostics, medical imaging systems and surgical products dedicated to serving the healthcare needs of women. Hologic's core business units are focused on breast health, diagnostics, GYN surgical, and skeletal health. Hologic provides a comprehensive suite of technologies with products for mammography and breast biopsy, radiation treatment for early-stage breast cancer, cervical cancer screening, and treatment for menorrhagia, osteoporosis assessment, preterm birth risk assessment, and mini C-arm for extremity imaging.

Summary of Duties and Responsibilities:
Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components
Establish and maintain a high level of customer satisfaction with Hologic's products, support and service
Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures
Assist other Field Engineers as necessary
Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM
Complete and submit all required paperwork on time and accurately
Train customers on the basic operation and use of Hologic products
Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements
Provide support at conventions, trade shows and customer trials
Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned
Manage inventory, keep accurate records, and return unused and failed parts promptly
Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory
Manage the assigned territory in an organized fashion
Perform PMýs on time, provide expeditious on-site response and minimize equipment downtime
Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed
Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner Qualifications
Must be a self-starter, able to travel and work independently with minimal supervision
Must be capable of multi-tasking, setting priorities and scheduling work activities
Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments
Willing to work flexible hours and overtime on short notice
Position requires the ability to be ýon callý after normal working hours
Depending on location, position may require frequent overnight travel
Must have reliable transportation, possess a valid driverýs license, and carry adequate auto insurance
High degree of mechanical aptitude
Excellent communications skills, both written and verbal are required

About this company
3.452 reviews
Driven by our ethos, The Science Of Sure, we’re a diverse, dedicated, creative team that develops, markets and services the most innovative...