Field Service Engineer (Connecticut)
SMA Solar Technology - Rocklin, CA

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Field Service Engineer (Connecticut)

Job Code: 2013-SERVICE-033

Division: Service Operations

Department: Field Service

Status: Full Time Regular

Position Details:
Position Summary

The Field Service Engineer is responsible for maintaining commercial inverters in the field. Duties include commissioning, troubleshooting, repairing, and analyzing commercial inverter applications.

Essential Duties and Responsibilities

  • Commissions, troubleshoots, repairs, and analyzes SMA America’s commercial inverters in the field, via email, telephone and site visits.
  • Develops a detailed knowledge of SMA’s commercial inverter products, associated SMA accessories, and third party accessories that are sold by SMA for use with the inverters.
  • Maintains a working knowledge of the National Electric Code.
  • Regularly works with high voltage DC electricity, three phase power, and the relevant software and firmware of the inverters.
  • Maintains a high level of customer satisfaction while striving to lower the costs of field service.
  • Other duties as may be required or assigned.
Position Requirements:
Education and Experience

  • A bachelor’s degree in a technical field is strongly preferred.
  • At least 3 years of experience in electrical, electronic and/or network communications are required.
  • Prior experience in the solar energy industry is strongly preferred.
Job Knowledge, Skills and Abilities

Knowledge

  • Knowledge of solar and/or alternative energy markets is preferred.
  • Knowledge of National Electric Code is preferred.
Skills

  • Excellent verbal and written communication skills are required.
  • Proficiency in the English language, both written and verbal, is required. German and/or Spanish language skills are a plus.
  • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is strongly preferred.
  • Attention to detail and a high level of accuracy are required.
Abilities

  • Ability to analyze and solve problems effectively.
Additional Information:
Physical Demands

The physical demands of this position are limited to those found in a normal field service environment.
  • While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look and see.
  • The employee is frequently required to lift, move, push, pull, use the hands to manipulate objects, drive and type.
  • The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel.
  • The employee must routinely lift up to 50 pounds.
Work Environment

  • The work environment is constrained to a field service environment, with occasional functions in a corporate office.
  • While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather of extreme temperatures.
  • The noise level in the work environment is usually moderate.
Special Requirements

  • This position requires significant domestic and international travel.

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