Field Service Engineer
Illinois Tool Works - Philadelphia, PA

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Travels efficiently to customer site and provides validation service, commissioning and emergency repair field support on Metal Detector, Checkweigher or X-Ray inspection equipment.
  • Follows Loma procedure guides and processes diligently
  • Maintain first time fix and field response time customer satisfaction rate at the target rate.
  • Verify that machines are operating at peak efficiency by proper calibration and testing.
  • Commission and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites.
  • Conduct on-site training along with communicating with the support staff on technical related issues.
  • Holds meetings with customers, including scope and exit meetings.
  • Working in a team environment, technician is responsible for coordinating communication between the field and the internal support staff.
  • Responsible for timely and accurate documenting and reporting of all service related activities.
  • Provide timely feedback to Engineering Department on equipment reliability and design.
  • Maintain a satisfactory parts inventory, requisitioning additional parts required to perform normal duties.
  • Maintain all company property, including lap top, cell phones, safety equipment and tools in good working condition.
  • Exercise safe working practices and procedures at all times.
  • Conduct training with customer’s personnel to ensure proper operation of equipment.
  • Attend refresher training classes and/or technician meetings with other aftermarket team members as required.
  • Participate in the rotation of weekend on-call duties.

  • Field Service Engineer Job Requirements
    • Minimum of 2 years experience in field customer service work or a commensurate military experience.
    • Experience in diagnosing, troubleshooting, emergency service and repairing electronics and mechanical machine problems in the field.
    • Ability to effectively communicate with customers and internal staff.
    • Ability to read, comprehend and interpret complex technical information involving mechanics and electronics. Must be able to interpret schematic and electrical diagrams.
    • Must be able to travel extensively up to 95% of the time and is experienced with significant time away from home for a field service role.
    • Must be able to lift up to 50 lbs on a regular, daily basis.
    • A strong ability to use Electronic test equipment such as Oscilloscope and Multi-meter; would score themselves a 4 or 5 out of 5 in these skill sets.
    • Possess soldering techniques with actual experience soldering circuit boards and electronic components.
    • Ability to work independently, with little supervision and manage difficult and high pressure customer situations.
    • Ability to manage a dynamic service schedule in a manner that results in timely service for Loma customers and an uninterrupted revenues stream for Loma.
    • Ability to read, write and verbally communicate (clearly) in English.
    • Must have a valid driver’s license. Intensive overnight travel in the field is to be expected.
    • Computer literate and capable of using MS Office suite and Lotus Notes; capable of learning additional proprietary software programs.
    • Other duties as assigned

    ITW - 21 months ago - save job
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