Field Service Engineer – Menlo Park, CA
There is no greater calling or opportunity for a fluid management company than today’s challenge – helping customers protect people, the environment and our natural resources. Together we are implementing technologies that purify and conserve water, consume less energy, make alternative energy sources possible and practical, advance medicine and minimize emissions and waste. Our collective efforts are enabling a greener more sustainable future.
Pall is a Fortune 1000 materials science and engineering company with the broadest filtration, separation and purification capabilities in the world. Our process and product enabling technologies help our customers make good products better, safer and even possible. We provide innovative products to customers in health care, biotechnology, pharmaceutical, semiconductor, municipal drinking water, aerospace and industrial manufacturing markets.
Headquartered in Long Island, NY, Pall has operations in every major country.
Field Service Engineer – Menlo Park, CA
The Field Service Engineer is responsible for independently performing testing, and service of Pall’s Filtration, Separation and purification Systems. The Field Service Engineer is assigned to multiple projects and acts as “Lead” for Service assignments providing technical advice and solutions to mechanical and electrical contractors and other Pall Staff as required. The Field Service Engineer may be required to assist commissioning engineers to start up new systems. Systems are generally integrated into a complete process system utilizing tanks, pumps, compressors, drives, automated valves, process + analytical instrumentation interfaced to a PLC based control system with a graphical user interface front end. All service activities must be carried out with the consideration of each customers GMP guidelines and GDP standards in order to fulfill the biopharmaceutical industry standards when executing and performing service activities.
Responsible for costing and quotation preparation/elaboration for requested service activities at a customer side.
Responsible for purchasing and planning/coordinating all service activities including spare and ware parts handling for the corresponding service activities.
Responsible for servicing and testing of complete systems hardware including mechanical, electrical and instrumentation. Must implement design modifications in agreement with the Project Engineering Team and Change Control procedures.
May be required to troubleshoot PLC and HMI software based on established design.
Responsible for the elaboration of POR root cause analysis for warranty investigations and sub sequential submittal into the quality POR system.
Responsible for the generation and implementation of written service and/or test procedures and risk assessments.
Responsible for documenting system modifications and conveying modification details back to Project Engineering, through the correct Change Control procedures.
Responsible for “Red Lining” system design drawings and operation manuals and forwarding to the Project Engineering Team for updating to “as-built” status.
Responsible for training customer personnel in the proper operation of the Pall System. Must prepare training materials for various Pall Systems Technologies, including the provision of Standard Service Products relating to the specific technology
Assignments will involve travel to specified sites (both domestic and international) to perform service activities. Travel may take place on evenings or weekends as required to meet the customer’s need. Travel schedules will be arranged as directed by the line manager and will be in accordance with the Pall Travel Policy.
Responsible for maintaining a positive relationship with customer. While performing service, the engineer must make sound technical decisions to meet customer requirements while maintaining Pall’s commercial interests. Independently resolves adverse situations constructively.
Responsible for the timely and accurate completion of Service Reports, Time Tracking, Site Visit Reports, Expense Reports and other business related documents.
13. Responsible for performing all services in compliance with applicable Pall, site and industrial safety practices.
14. Responsible for training Customers’, Pall or Pall Distributor engineers’ in the correct use and maintenance procedures for Pall Industrial service products, including the generation and use of Service Manuals.
15. Other reasonable duties as required by changes to Pall procedures or industrial markets.
A minimum of 3 years post qualification experience in a service or similar position within the biopharmaceutical industry including experience with filtration or similar process equipment.
Relevant technical apprenticeship or craft equivalent in order to perform a service on a filtration, separation and purification system/equipment in the biopharmaceutical industry and technical qualification to perform the service on the respective equipment/system. Experience and detailed knowledge of apertures, fittings, valves, measuring devices and electrical installation.
Demonstrated experience and cross training in electrical / instrumentation / mechanical / process disciplines within the Biopharmaceutical industry.
Proven experience with Factory test work and/or site work experience.
Demonstrated experience working in global cross functional multiple discipline teams within multiple geographies including support and business interactions with all levels of an organization.
Requires 60% - 70% travel at short notice – United States and abroad including work away from home for extended durations.
We offer competitive compensation, a comprehensive array of benefits, and the opportunity to work with a dynamic team of professionals.
To apply for this position please visit our site at www.pall.com and go to the careers section.
The tracking code for this is 1508
Equal Opportunity Employer
Pall Corporation is committed to equal opportunities to all without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, marital status, disability, veteran's status or any other personal trait protected by federal, state or local law.