Field Service Engineer
Roka Bioscience - San Diego, CA

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The Field Service Engineer performs effective, high-quality installations, maintenance checks and repairs on all Roka Bioscience marked instruments, per the standards trained. S/he maintains a high level of customer satisfaction by utilizing proper customer relation skills and performing all repairs within acceptable time frames. S/he maintains parts costs and expenses at acceptable company standards and performs work tasks with the highest level of safety in the utilization of proper tools and service techniques.


· Performs instrument field service functions (i.e., installations, routine maintenance and repairs).
· Plans effectively to schedule all services on all assigned instruments in required time frames according to policy, and completing all necessary documentation per company procedures.
· Diagnoses instrumentation problems and perform repairs using proper techniques to provide quick resolution. Open and close calls per current policy and ensure timely documentation.
· Manages and maintains adequate spare parts “trunk stock” inventory levels in order to perform efficient repairs in the required response time according to company policy, while keeping parts costs to a minimum.
· Uses the highest level of customer relation skills when working with customers. Communicate professionally, respecting the customer, the company and its employees at all times.
· Acts as a team member to support a variety of service activities including repairs in other territories as assigned or as required.
· Plans travel arrangements for service calls to meet response times, while maintaining travel expenses at acceptable levels.
· Keeps management informed of service activities, to include, but not limited to changes, problems, and concerns.
· Performs instrument testing before shipment to a customer according to the QA Incoming inspection procedures.
· Works with the Director of Service to develop and write service SOPs.
· Performs other duties as assigned.

Job Requirements :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Equipment repair and troubleshooting, basic computer skills (MS), good verbal and written communications and problem-solving skills


AS Electronics/Biomedical Engineering
3 years field experience in medical, food or technical industry

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