Field Service Engineer
Spirent Communications - Middletown, NJ

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Field Service Engineer

JOB SUMMARY:
The Field Service Engineering position will be located in the Middletown, NJ area and will be primarily responsible for serving our customers in the area at their facilities. The Field Services Engineer will work with both Spirent Services team remotely and the Sales team located in the area, supporting both the post-sales implementation and deployment of Spirent solutions. All candidates must have a proven networking background and demonstrated capability to rapidly learn and assimilate new networking technologies as our customers require. This engineer must be self-driven, comfortable with multi-tasking, able to effectively set customer expectations, complete tasks with little or no supervision and perform quality work under the pressure of tight customer timelines. This person will focus on customers in the Eastern US, but can expect to travel and work in other areas of the US and Canada. Travel outside the home area of Middletown will be approx. 40%.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Deliver onsite technical service and support for customers.
  • Experience in diagnosing, troubleshooting, and debugging computer networking equipment.
  • Tasks may include customer installation and training.
  • Promotes and educates customers on Spirent support processes, SLAs.
  • Keeps stakeholders (e.g. sales, customer, technical peers, management) informed of actions, and progress on technical product issues.
  • Respond to customer inquiries via telephone, online networks and email.
  • Communicate with Spirent product teams regarding bugs and proactively conduct follow-ups to ensure fixes are received and tested by customers.
  • Advise management on product development issues arising from product problems identified through customer service and product experiences.
  • Process and maintain pertinent information within our support CRM systems.
  • Other duties may be assigned.
QUALIFICATIONS & EXPERIENCE:
  • Candidates must demonstrate a minimum of 2 years customer service experience and 4 or more years working in at least 5 of the following technologies: ATM, Frame Relay, LAN/WAN, Ethernet, Gigabit Ethernet, BGP, OSPF, ISIS, DHCP, IGMP, MPLS, TCP/IP, VoIP, QoS, routers, switches, IPSec, IPv4/6, FTP, HTTP, SIP, Steaming Media, network security (firewalls, IPS/IDS, etc.).
  • Previous telecom/networking test equipment experience (Smartbits, Adtech, Spirent TestCenter, Ixia, HP, Agilent, Shenick).
  • Programming skills in TCL is a plus.
  • Excellent verbal and written communication and troubleshooting skills are required.
  • Must be able to handle a fast-paced, dynamic environment.
  • Strong work ethic and ability to work well in a team environment required.
  • Bachelor's degree from an accredited four-year college or university; or 4+ years related experience and/or training; or equivalent combination of education and experience. BSEE preferred.
  • CCNA, CCNP, CCIE, or similar is a plus.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers, clients, customers, and the employees of the company.

MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions, several abstract and concrete variables.

PHYSICAL DEMANDS & WORK ENVIRONMENT:
· The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
· The noise level in the work environment changes bases on customer facilities which includes test labs and datacenters loaded with hundreds of heat controlled networking devices.

Spirent is its employees. Finding the flexible path to help you realize your passion and ambition is central to our success as a global leader in test and measurement. At Spirent we work together to find the right route to develop your skills and experience, nurturing your curious spirit to find new solutions for our customers and extend your own knowledge. We help you push the boundaries in a culture that gives you the freedom to innovate. Working at the frontiers of next generation technologies opens up new opportunities all the time. And of course life outside work changes too. So we make sure your career path flexes to keep you going in the right direction and at the right speed. Are you innovative enough to work at Spirent?

Job Requirements:
QUALIFICATIONS & EXPERIENCE:
  • Candidates must demonstrate a minimum of 2 years customer service experience and 4 or more years working in at least 5 of the following technologies: ATM, Frame Relay, LAN/WAN, Ethernet, Gigabit Ethernet, BGP, OSPF, ISIS, DHCP, IGMP, MPLS, TCP/IP, VoIP, QoS, routers, switches, IPSec, IPv4/6, FTP, HTTP, SIP, Steaming Media, network security (firewalls, IPS/IDS, etc.).
  • Previous telecom/networking test equipment experience (Smartbits, Adtech, Spirent TestCenter, Ixia, HP, Agilent, Shenick).
  • Programming skills in TCL is a plus.
  • Excellent verbal and written communication and troubleshooting skills are required.
  • Must be able to handle a fast-paced, dynamic environment.
  • Strong work ethic and ability to work well in a team environment required.
  • Bachelor's degree from an accredited four-year college or university; or 4+ years related experience and/or training; or equivalent combination of education and experience. BSEE preferred.
  • CCNA, CCNP, CCIE, or similar is a plus.

Spirent Communications - 30+ days ago - save job - block
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