Field Service Engineer
Subaru of America - Cleveland, OH

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The Field Service Engineer will travel to dealerships on a regular basis to proactively monitor and investigate the product quality and effectiveness of product improvements and assist dealers with difficult diagnosis and repairs, provide training support and assist the dealer in developing the dealer's technical staff. When not traveling, they will provide technical support via phone to Subaru dealers and DPSMs and review field reports to identify new opportunities.
The Field Service Engineer will lead root cause field investigations, either independently or with FHI and SOA personnel. They will be the SOA Tech Group representative for Quick Response Activity (QRA) and other quality investigations in conjunction with FUSA, SIA and FHI.
They will review repair procedures and advise on Service Equipment needs. They will educate the dealer techs on proper diagnostic and repair procedures when investigating, to enable the techs to perform the job on their own in the future and be responsible for training and developing the dealers technicians.
They will study repurchase and trade assisted vehicles and provide recommendations to reduce similar cases from re-occurrence. Additionally, they must be comfortable with acting as the spokesperson/witness when needed on contested Lemon Law/warranty matters.

About this company
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Fuji Heavy Industries (FHI) is the parent of Subaru of America, the automotive company known for its all-wheel-drive (AWD) technology found...