Field Service Representative, Waltham, MA (Meter Reading Exp. Required)
NSTAR 83 reviews - Waltham, MA

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$29.96/hour - starting rate. This position is represented by UWUA Local 369.



Under General supervision, contacts customers by telephone or field visit to collect required payment of deposit or delinquent accounts; accept partial payments and grant credit extensions under prescribed limitations; obtain meter readings and customer information pertaining to new and previous customers; discontinue self contained meters up to and including 480 volts; investigate and explain to customers that bills are correct or incorrect in respect to metering and meter reading; restore customer service when directed; perform clerical duties and use computers in connection with this work. Will, where appropriate, be assigned a take home vehicle for purposes of direct reporting to customer premises.

  • Must possess a valid Massachusetts driving license with a good driving record, and be able to pass a Company driving test.
  • Must have a minimum of two years experience as a Meter Reader and must have demonstrated the ability to read meters proficiently.
  • Must have knowledge of electricity, electric meters, meter appurtenances, and be able to discontinue and restore same.
  • Must have strong customer service skills.
  • Must be familiar with billing and accounting procedures.
  • Must be capable of analytical reasoning and convincing explanations.

  • Northeast Utilities is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, sex, color, national origin, religion, disability status, or protected veteran status.

    VEVRRA Federal Contractor

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    83 reviews