Field Service Representative
Terex Corporation - United States

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– Anywhere USA

The candidate will be the face of Terex to our customers. Candidate will interact

with the customer and the different divisions at Terex Cranes. Professionalism,

excellent communications skills and thorough knowledge of the product

technology are key requirements. The candidate will need to work directly with

the customer in person and over the telephone. Candidate must be capable of

utilizing their skills to solve problems efficiently and effectively.

This position will consist of several key areas in providing Terex

Cranes customers with technical support. Candidate will have to perform the

following duties:
Trouble shoot and locate problems on existing all terrain and crawler cranes and

resolve them in a timely manner to eliminate customer down time Resolve questions and general customer concerns and issues in the utmost manner of

professionalism Proactively report problems and customer concerns utilizing the CRM (customer resource

management) system. Participate in on site operator familiarization and technician hands on training. Perform quality audits on new products that arrive at the customer’s location

Experience Level:
Must have previous technical / field service experience Be proficient with PC skills – Prosyd, Excel, Word,

Outlook, Must have strong knowledge of electrical and hydraulic

systems as well as mechanical skills Must be able to follow work instructions as well as

assembly of machinery Skills:
Customer relation skills PC skills PLC programming logic skills Strong Electrical knowledge and trouble shooting Electronic control system knowledge Familiarization with the OSHA and ANSI standards that govern construction cranes

Travel: 85%

About Terex

Terex Corporation is a diversified global manufacturer of a broad range of equipment that is focused on delivering reliable, customer-driven solutions for many applications, including the construction, infrastructure, quarrying, mining, shipping, transportation, refining, energy, utility and manufacturing industries. Terex reports in five business segments: Aerial Work Platforms; Construction; Cranes; Material Handling & Port Solutions; and Materials Processing. Terex offers financial products and services to assist in the acquisition of equipment through Terex Financial Services.

It is the policy of the organization to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non-work-related factors including race, color, religion, national origin, gender, sexual orientation, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.

The organization offers competitive salaries, advancement opportunities, and a full range of benefits.

An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V.

About this company
102 reviews
Terex is a "T-Rex" when it comes to making a variety of cranes, aerial platforms, and construction and materials processing...