Field Service Technician I
Vivint - Farmington, NM

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Field Service Professional - (Farmington, NM) About Us:

Vivint, Inc. is one of the largest home automation companies in North America. Operating from offices throughout the United States and Canada, our company services close to 600,000 customers. Vivint is dedicated to enhancing security, convenience and energy efficiency. We do this through a combination of award-winning customer service and smart technology. The Vivint Go!Control panel creates a streamlined network that connects all of your home’s smart systems: security, HVAC, lighting, small appliances, video, and others. Because of our impressive growth we’re looking to hire additional service professionals. We'd love to have you join us so go ahead and submit your application for our open service professional position in Farmington, NM at the bottom of this page.

Apply Below!

Service Professionals have certain duties: As part of your Service Professional job in Farmington, NM you will be asked to do the following:
  • Work out of your home by self-dispatching for on time arrival at daily service calls.
  • As a service professional you may drive for potentially long periods of time to take care of customers in Aztec, Shiprock and Bloomfield and surrounding areas.
  • With a high amount of customer service, install and service Honeywell Ademco & 2GIG authorized equipment in customers’ homes.
  • Work safely and responsibly to avoid injuries, damage to property, loss of unused materials, and clean up installation debris.
  • Ability to apply a vareity of other skills gained from job categories such as Maintenance, Construction, Electrician, Driver, etc...
  • Explain system capabilities and operation to customer, while ensuring that you have adequate stock levels of service tech equipment.
  • Complete all necessary paperwork, including work orders, service orders, customer contracts, and time clock forms.
  • Assist in promotion and sale of additional equipment/services. Service Professionals have the potential earn a lot of commission depending on how motivated they are to up-sell to current customers.
  • Exhibit professional appearance and conduct and provide customers with excellent customer service.
  • All New Hires/Alarm Field Service Professional employees must successfully complete a 2-4 week training in the field.
  • Must interact and communicate well with customers and fellow field service professionals alike.
  • The job of a service professional also requires the ability to communicate effectively with potentially adverse, difficult or discouraged customers.
Vivint's Field Service Professionals receive the following:
  • Reduced hourly rate will apply while in training; Service Professional will work at $1 less than regular rate in the field until manager releases employee to work on his/her own in the Farmington, NM area.
  • Overtime may be restricted while in training, but may be required as a trained employee working as an alarm technician.
  • Fleet Vehicle will be issued to employee as soon as possible. Personal transportation must be provided to all training and jobs prior to receiving a fleet vehicle.
  • Service Professionals will be responsible for a personal use fee of $0.40 per mile for unlimited/authorized personal use. This includes insurance, gas, repairs, etc…
  • A paid-for company cell phone will be issued to each professional.
  • Misc. compensation will be given. Currently $50 per month.
  • Additional compensation will be given for accounts sold by service professionals.
  • Additional compensation will be given for equipment “upsold” to customers.
  • Medical and Dental benefits are available after 90 days of employment but must be requested prior to 90 days of employment or default to the open enrollment period.
  • You’ll get to know many of your neighbors as a service professional in Aztec, Shiprock and Bloomfield and surrounding areas.
Vivint's Field Service Professionals meet certain standards:
  • All Service Professionals must have current, valid driver’s license and very clean driving record. If hired, we will run your motor vehicle report, which must meet company standards.
  • Reliable, state registered, state inspected and state insured transportation is a necessity for the first 90 days of employment.
  • Participation in Vivint Fleet Vehicle Program including the incurrence of a $0.40 per mile personal use fee (required).
  • Employees are required to submit to a criminal history check and obtain clearance from the state based upon the state requirements.
  • All professionals must be able to pass a drug test.
  • Must be a non-smoker.
  • Must be available to work Monday through Friday or Tuesday through Saturday. Schedule determined by need in Farmington, NM.
  • Must be available to work all shifts full time: a 40 hour week M-F and T-S, from 9am-5pm and 12pm-8pm. All schedules must be acceptable to be considered for employment.
  • Strong analytical ability required to effectively communicate with all levels of employees, management and customers, strong and demonstrated effective verbal, written and listening skills, and professional telephone skills and manners.
  • Must be able to work as a member of a team.
  • Preference is shown to those with experience as a Technician (general skills), Electrician (wiring), Construction (working with tools), Customer Service (working with people), and/or Driver (defensive driving from one appointment to another).
  • Part of your job requires that you be able to stay on feet (standing) for extended periods of time.
  • As a service professional you must be flexible enough to safely maneuver through shallow attics and crawl underneath homes to run phone and A/C wires.
  • Basic knowledge of and ability to operate hand and power tools.
Minimum Requirements for Field Service Professionals: Vivint, an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws.
  • NO alarm service technician experience necessary. We will train you.
  • Preferred: general maintenance, construction, electrical work, customer service, and driving experience.
  • Experience beneficial from performing similar installation duties in home security, cable TV, telephone service, home improvement industries, etc…
  • Live within 20 miles of Farmington, NM.
  • High School diploma or equivalent.
Vivint, an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws.

Learn more about our company by watching this video:

Apply Here!

Required Skills Vivint, an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws.



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