Field Service Technician and Industry Specialist (2 positions) 1
BEStstaff Inc. - Dallas, TX

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FIELD SERVICE TECH I / BILINGUAL

Quality: This position includes activities and involvement in daily business, with a focus upon providing support to achieve Customer Satisfaction and Continuous Improvement in Quality, Reliability, Maintainability, Durability, and Profitability of the Company.

Summary of Primary Responsibilities:
Installs, services and repairs company specific products on-site or in-house. Requires detailed instructions on all work. Requires extensive travel and the ability to lift 70 lbs. Overtime is likely.
Performs routine maintenance service and repair of company specific products with detailed instructions, which may be written or verbal
Provides instruction and technical support to customers on routine operational or maintenance aspects of applicable company specific products.
Performs installation of company specific products on-site or in-house with supervision, which may be remote.
Performs testing utilizing various tools and company approved test equipment, using company supplied documentation and specific training, to qualify performance of company specific products to published specifications.
Performs preventative maintenance outlined in company published documentation or following specific work instructions.
Reports customer use of third party maintenance.
Reports all Field Service work performed, in writing, using company established reports and forms.
Complies to all applicable procedures in a timely and professional manner.
Interfaces with customers and reports to the company, in a timely fashion, anything that may threaten the company's healthy relationship with the customer.
Is able to travel extensively and at short notice, to perform Field Service duties. Maintains a valid Driving License and Passport to enable this.

BACKGROUND:
Bilingual in Spanish required.
Heavy Travel Including Mexico.
Associate degree in electronics or equivalent with a minimum of one (1) year field service (technical or repair involving travel) experience.
Heavy electrical (High Voltage), electronic, mechanical troubleshooting experience is a must.
Fluidics troubleshooting skills and knowledge of optics is desirable.

Additional requirements are a current history of credit worthiness, a valid driving license, and current evidence of a good driving record. The company reserves the right to require proof of the above at any time during the course of employment at Company.

Anticipated pay range ~$22 - 25 per hour

It is the policy of BEStstaff, Inc. not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation, or national origin.

Positively changing lives through Trust, Care and Commitment based staffing.

Requirements:
INDUSTRY SPECIALIST / BILINGUAL

Quality: This position includes activities and involvement in daily company business, with a focus upon providing support to achieve Customer Satisfaction and Continuous Improvement in Quality, Reliability, Maintainability, Durability, and Profitability of the Company.

Summary of Primary Responsibilities:
Responsible for the selling process, from developing customer awareness by specific market development initiatives that includes identifying customers based on applications and market knowledge in a specific industry and/or application pre-defined by the Macro Business Unit Manager.

Requirements:
Bilingual; able to read/write Spanish preferred.
Travel to Mexico.
Requires a four year college degree, in a technical or marketing field, plus five years relevant selling experience. Engineering degree preferred.
Previous experience with start-up business or new product launches preferred.
A team player with excellent people skills. Self-motivated, tenacious and competitive.
Effective time management skills.
Experience with Microsoft Office products and customer database software.
Ability to grasp technical/engineering information easily.

Additional requirements are a current history of credit worthiness, a valid driver?s license and current evidence of a good driving record. The company reserves the right to require proof of (1) credit worthiness, (2) a valid driver's license and (3) a good driving record at reasonable times during the course of employment with company.

Desired Qualities and Specific Functions:
Proven business development skills by identifying applications within specific markets, finding the customers that would process those applications and converting them to laser processing.
Develop value proposition selling strategies for the assigned applications and industry.
Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of materials or services.
Makes product, application and general sales presentations to end user customers and system integrators.
Relationship Building
Establishes long term relationships with manufacturing engineers, product engineers, engineering management, purchasing personnel and top company managers at customer plant sites and corporate offices.
Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers to understand the customers? requirements.
Responds to requests and answers questions relating to product, service, and equipment and engineering information.
Develops relationships and works with various system integrators within the specific industry.
Internal Communication ? Team Member
Understands and defines quotation requirements for lasers and laser systems.
Works with customers and company applications labs to develop and promote new laser applications.
Works with all internal company departments to provide customer feedback and competitive information.

Anticipated pay range ~$60 - $75k per year.

It is the policy of BEStstaff, Inc. not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation, or national origin.

Positively changing lives through Trust, Care and Commitment based staffing.