Field Service Technician
Prism Pointe Technologies - Chicago, IL

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Location: Chicago, IL Prism Pointe Technologies a leading provider of global IT managed services is seeking Field Service Technicians to service copiers, Multi - Function printers, wide format printers, desktops and notebooks at customer sites across the nation. Job Description: As a Field Service Technician, you will install, de-install, maintain, and provide preventative maintenance on mono and color stand-alone and networked printers, multifunction printers/copiers, desktops and notebooks installed at our customer's locations. You will provide a high level of support for our customers by exhibiting a high degree of technical proficiency, excellent technical skills and professionalism. You will serve as the first line subject matter expert answering technical and application questions.

Maintain accurate and complete documentation, inventories, parts orders and returns, assigned company assets and other administrative paperwork. Experience Required: Must be technically proficient with all aspects of computer HW/SW repair on printers, laptops, and desktops. Advanced knowledge of Microsoft operating systems and office suite with a primary focus on Windows Vista, Office XP, and Office 2007. Basic network troubleshooting skills is also a must.

Excellent understanding of the customer service business; 3+ year's previous hands-on deskside support experience; Experience replacing printer/desktops/laptops components. Experience Desired: AS degree in Electronics or Computer Science. OEM certifications (Lexmark, Dell, HP, Lenovo, Gateway, MPC, Xerox, Canon, Toshiba, Apple). A minimum five (5) years of hardware maintenance, break-fix, repair and support for printers, Servers, desktop and notebooks.

(Preference field service experience) Responsibilities include: Install and implement connectivity and high-end systems products. Participate in the configuration and support of internal systems. Perform repair and parts replacement on desktops/laptops/tablets, printers and some Servers. Order parts, close tickets within help desk call dispatching program(s), maintain accurate reporting.

Monitor and document daily service activity. Demonstrate excellent customer service and customer interaction (via phone, e-mail and face to face). In this position, you will manage continuous improvement of service delivery, your schedule (demonstrate excellent time management) and your interaction with multiple customers. You will need to attain working knowledge of both Routers and Switches in local area networks and wide area networks.

You should have a positive, constructive attitude and the ability to work both independently and in a team environment. You must be proficient with Microsoft applications, Windows Vista, Windows XP and Server 2003. Certifications: CompTIA A+ Certification (or must obtain within 60 days of employment), Will be required to complete Help Desk training course and 3 major OEM platform certifications (Examples: Lexmark, Dell, HP) within 45 days of hiring. Additional Information: Travel Percentage: 15% Mileage reimbursed or company car provided dependent upon service location Cell phone reimbursement Must be willing to work overtime up to 20% Must be willing to accept "on call" requirements for after hours and weekend coverage when applicable.

Must be able to pass criminal background, drug test and driving investigation Valid driver's license with a satisfactory driving record. Reliable transportation with valid registration and insurance Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; climb or balance; and stoop, kneel, crouch, climb stairs or crawl. The employee must frequently lift and/or move up to 50 pounds.

Demonstrate manual dexterity. Frequently lift, carry and/or move various computer equipment up to 50 pounds. Manipulate connectors, fasteners, wire and hand tools, wrenches, and other general or specialized small hand tools. Complete and submit appropriate paperwork in a neat, legible, and timely manner.

Present a professional attitude and appearance; works effectively in a team environment and have excellent customer service skills. Please submit a cover letter listing your contact information, salary requirements and date of availability along with your Resume with the position you would like to considered for. Thank you for considering Prism Pointe Technologies.

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