Field Services 6
GE Transportation - Tennessee

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Job Number

1838267

GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

The Field Services role will utilize strong electrical knowledge and product expertise to advise their work group in resolving issues impacting the availability and reliability of the product. In this role you will help ensure product performance through consistent monitoring of metrics and utilize strong organizational skills to ensure repairs are made and objectives are met.

Essential Responsibilities
In addition you will:
  • Build and develop strong relationships with external and internal customers
  • Provide technical instruction and assistance to customers regarding installation, operation, calibration, repair and maintenance over the phone, and at customer’s sites for a wide range of equipment vintages
  • Provide leadership and technical direction to skilled labor performing work on customer sites
  • Perform on-site installation of systems and equipment, ongoing preventive maintenance, repair and calibration after installation
  • Respond to requests for emergency repairs and services to troublesome equipment
  • Perform administrative functions, such as; Writing technical reports, preparing job status reports, reports to customers, time sheet and expense reports on a complete timely, and thorough basis
  • Plan, prepare, and/or instruct both internal and external training programs as required, to impart and perpetuate product knowledge in area of specialization
  • Maintain reliable reporting and tracking systems to utilize field data and ensure availability and reliability of the product is sustained
  • Interface with engineering for purposes of evaluating and improving product lines
  • May design and build various test fixtures into meet the demands of the department
  • Perform repairs to board level using various test fixtures, test equipment, and tools on products using test procedures for validation
  • Responsible for maintaining accurate inventory levels, accounting for materials in inventory management system and request additional materials when needed
  • May maintain knowledge of applicable product line warranties, and accomplish effective warranty administration
  • May maintain knowledge of the ticket system to the extent required for timely and accurate input of customer call information
  • Perform all work to technical requirements in accordance with GE safety standards
  • Develop and expand technical knowledge and expertise according to recognized industry standards
  • Develop knowledge to troubleshoot a wide range of vintage / legacy equipment

    Qualifications/Requirements
  • Bachelors’ Degree from an accredited college or university (Or High School Diploma / GED with a minimum of 4 years of Military Experience in an Electronics field Or a High School Diploma / GED with a minimum of 10 years of railroad experience OR an Associate’s Degree from a technical institution with a minimum of 4 years’ experience.) ELIGIBILITY REQUIREMENTS:
  • Willingness and ability to travel 50% of the time
  • Willingness and ability to possess and maintain a valid Driver’s License and Passport
  • Willingness and ability to participate in “on-call” rotation
  • Ability to lift 50 pounds, walk a mile, climb stairs, and squat
  • Willingness and ability to work outside, in all weather conditions
  • Willingness and ability to work on weekends, holidays, and various shifts

    Additional Eligibility Qualifications
    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Desired Characteristics
  • Bachelor’s Degree in Electrical Engineering
  • Strong business acumen and ability to sell GE products to the customer
  • Strong organizational skills
  • Ability to work effectively with minimal supervision
  • Strong customer service mindset
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Prior field engineering experience
  • Strong project management skills
  • Prior project management experience
  • Communications networking background
  • Prior electronics repair experience
  • Prior experience analyzing data driving recommended changes
  • Knowledge of Rail Road industry products a plus
  • Lean Six Sigma
  • FEP program graduate (GE employees only)
  • Working knowledge of computer operating systems Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century. GE Transportation, a unit of GE (NYSE: GE), solves the world’s toughest transportation challenges. GE Transportation builds equipment that moves the rail, mining and marine industries. Our fuel-efficient and lower-emissions freight and passenger locomotives, diesel engines for rail, marine and stationary power applications, signaling and software solutions, drive systems for mining trucks, and value-added services help customers grow. GE Transportation is headquartered in Chicago, IL, and employs approximately 13,000 employees worldwide. Learn more about GE Transportation today! PLEASE NOTE: Strong candidate identified; qualified candidates are encouraged to post. To stay connected with exciting news and the latest job opportunities from GE AMSTC, Aviation, Energy Management, Oil & Gas, Power & Water and Transportation, follow us on twitter: @geconnections

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    GE Transportation solves the world’s toughest transportation challenges. GE Transportation builds equipment that moves the rail,...