It's an exciting time to work at Xtime. Every day consumers and automotive dealers connect with each other using our software. Whether it's scheduling service appointments through a variety of devices (web, mobile phone, in-vehicle), looking up the repair history for your vehicle, or finding prices or promotions for repairs and maintenance, our ServiceCRM product has not only revolutionized the way people look for repair and maintenance services, but is also transforming how consumers, dealers, and manufacturers interact. Xtime is leading that transformation.
The Xtime Field Services Consultant (FSC) position is responsible for providing client facing program management, as well as, in-dealership consulting activities regarding specific enterprise accounts or regionally based customers. Multiple openings across the country.
Position Description & Responsibilities:
Provide customer relationship management as primary point of contact during all implementation phases of Xtime’s product(s)
Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
Assist in the training of various functionality afforded to enterprise customers through Xtime’s product(s) as requested
Provide L2/L3 technical support to enterprise customers as requested
Provide accurate customer status reports identifying tasks completed and action items
Act as an enterprise customer and dealership advocate within Xtime
Ability to travel approximately 75% although exact amount may vary
Ability to manage and track travel requirements in compliance with enterprise customer guidelines
Skills and Experience
Industry specific qualifications are as follows:
Industry Specific Background
At least 3 years Automotive Industry experience within an OE (e.g. Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entities
Comprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealership
At least 1 year working directly with dealerships; preferably in an advisory or account management capacity
Working knowledge of one or more DMS systems (desirable)
Experience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processes
Account and/or Client Management experience with proven track record of operational objectives consistently attained
Ability and eagerness to learn complex technology and basic understanding of web-based systems
Other Required Skills
Critical thinking and problem solving skills
Ability to clearly and effectively discuss technical issues with non-technical customer personnel
Sensitivity and patience when working with customers
Organization and attention to detail
Excellent verbal and written communication skills
Flexibility/adaptability to work in a very dynamic environment
Ability to work nearly autonomously
Desire to work in a highly collaborative atmosphere
Xtime is the leading provider of hosted Customer Relationship Management (CRM) software for automotive service departments in North America. Xtime has enrolled over 4,500 dealerships since the launch of its ServiceCRM platform and is the preferred provider for many of the leading global automotive manufacturers, including Lexus, BMW, Infiniti, Nissan, Mercedes, VW, Audi, Toyota, and Hyundai.
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