Field Services Engineer
Digital Signal Corporation (DSC) - Chantilly, VA

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Job Description:
You are not an average Field Services Engineer…satisfied with the status quo and same weekly staff meetings. You love to travel and thrive in situations where you are the key in making complex system deployments successful. Client interaction is no problem as you have a communication style that relates well to both commercial and government clients.

Digital Signal Corporation (DSC) is not your average “run of the mill” technology company. With the global landscape constantly evolving, our company stands out as an innovator in the facial recognition arena. We can do what no other company does….combine precision 3d image processing with biometrics. On top of that, our technology works on the move….uninhibited by minor obstacles such as aviator shades and baseball caps.

Together, we can invent, design, and supply solutions to the commercial industry and government. Yes, it can get chaotic and high pressured at times with competing priorities; however, the rewards make it all worthwhile! Imagine, being a part of a dynamic team who are subject matter experts, as well as problem solving experts. Not a SME yet? The potential is here at DSC to become one….

Position Summary:
A Field Services Engineer (FSE) becomes a product expert, so a sharp mind and a technical background is a must! The FSE completes the installation of DSC’s unique systems into client sites from start to finish. This includes responsibility for the start-up, check-out and any troubleshooting required to put the systems into optimal operation. Once the system is installed and operational, you will give clear and concise presentations to clients on the operations and maintenance training of DSC products and solutions. As a FSE, you will assist with site preparation requirements, prepare install locations, as well as install, support and maintain DSC systems in the field. The FSE is also responsible for providing feedback, lessons learned, and design modification recommendations to headquarter-based Product Management, Engineering and Manufacturing.

Essential Duties and Responsibilities: *
  • Become system expert on all DSC products and software tools *
  • Installation of equipment into customer sites (domestic and international) *
  • In-field troubleshooting/root cause analysis *
  • Provide total system preventive and corrective maintenance coverage to the end users *
  • Provide technical support independently in most situations *
  • Isolate system computer/network issues, repair and restore computer hardware and servers *
  • Load software and validate system operations *
  • Present (written and verbal) technical findings and justification for recommended hardware/software changes to assist Engineering with the following: *
    • Testing, troubleshooting and system optimization *
    • Assist in developing technical documentation for the operation and control of systems *
    • Process controls and controller software functional requirement development *
    • Accurately document all tasks and troubleshooting activities as they are performed
Minimum Qualifications:
· A BS degree in Electrical Engineering, Computer Science or related subject and minimum of 5 years related field engineering support experience. Experience can be substituted for the Technical Degree. *
  • Ability to travel at least 25% and up to 75% of the time
· Computer skills: Outlook, Excel, Word, PowerPoint, Windows Server environment
· Fluency with, and the ability to troubleshoot, various operator interface devices and programming, networks and communication platforms
· Experience working in a fast paced, constantly expanding and changing environment
· Must be willing to work extra hours as needed to meet business goals.
· Good organization, multi-tasking, communication, time management and documentation skills

Desired Qualifications:
· 3-5 years related field service experience with electro-optic, camera or biometric systems
· Experience with use of tools, power equipment and test instruments (ie. volt meters, oscilloscopes, etc.)
· Ability to read and understand engineering drawings, electrical schematics, fabrication and assembly drawings.
· Background in the US Military
Physical Requirements:
· Frequently required to use office equipment such as PC, copier, fax, telephone, etc.
· Specific vision abilities required by this job include close vision and use of computer monitor screens. *
  • Ability to reach within hands and arms length, climb or balance, reach overhead, and crouch. *
  • Ability to regularly lift and/or move up to 50 pounds. *
  • Manual dexterity required to regularly work with small hand tools. *
  • Ability to work in hot/cold environments

Work Environment: *
  • Individual’s primary workstation is located at the client site. *
  • This position requires an individual who is flexible and capable of dealing with sudden changes (i. e. flight delays, clients schedule etc. ).

Digital Signal Corporation is an Affirmative Action and Equal Opportunity Employer. We offer a friendly, business environment with a competitive salary and benefits package. All job offers are contingent upon successful completion of background and reference checks.