Field Services Supervisor
Suddenlink - Tyler, TX

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: Responsible for supervising the field operations and ensuring customers receive the highest level of quality service during installation and repair of all Suddenlink products. Interviews, coaches, trains, monitors and evaluates Broadband Technicians in a team environment. Works with other members of the management team to develop and implement strategic plans to achieve department goals regarding the acquisition and service of customers. Illustrative Accountabilities: Assures the quality status of service and installation cable services and products to customers. Assures the completion of scheduled work within budget by monitoring daily production of work completed. Assure the quality of installs, disconnects and repairs meets specified standards and customer expectations. Provides direction and participates in the repair of major technical problems. Help resolve complex customer problems. Gathers and provides feedback to management to maintain the integrity of the plant. Manages inventory control and maintenance by rendering vehicles, tools and material checks for BBTs. Assures company compliance with safety regulations while promoting safety awareness among employees. Investigates theft of cable services complaints to verify nature of loss and recover equipment. Keeps records and scheduling logs of daily field operations regarding technical personnel. Performs regular job inspections and ride-alongs with BBTs to monitor and assess technical and customer service job quality and performance. Assists in selecting, training, directing, monitoring performance of BBTs; appraises performance and recommends salary actions and promotions, and evaluating employees. Makes recommendations for improving department performance. Works with the team of BBTs to set departmental goals and develop and implement streamlined methods of operation. Becomes proficient as a technician in the applicable products and services (based on the team’s composition).

Position Requirements

Qualifications: One to three years supervisory experience College degree or three years of relevant work in CATV OPS required. Excellent customer service, sales and leadership skills. Good driving record and valid driver’s license Job Functions: Ability to use a 28 ft extension ladder and climbing equipment. Ability to work in tight spaces such as crawl spaces and attics. Ability to lift 70 pounds. Ability to handle stressful situation, and fast-paced troubleshooting environment. Ability to work overtime on regularly scheduled days or on scheduled days off due to customer or operational demands. Able to work long hours under stressful conditions and on deadlines. Ability to work in adverse weather condition Supervisory Responsibilities: Supervises the individual contributors and team leads within the field service function. May be responsible for measuring performance.

Suddenlink - 16 months ago - save job - block
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About this company
44 reviews
Cequel Communications, which operates through subsidiary Suddenlink, provides cable TV, high-speed Internet access, and phone...