Field Solutions Consultant Northern California
Keynote Systems - San Mateo, CA

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Keynote Systems, Inc. is the global leader in Internet and mobile cloud monitoring. We provide companies with solutions for continuously improving the online experience. Our testing, monitoring and measurement products and services are used by a variety of enterprises such as online portals, e-commerce sites, B2B sites, mobile operators and mobile infrastructure providers. With Keynote, companies know precisely how their Web sites, content, and applications perform on actual browsers, networks, and mobile devices. We have an immediate opening for a Field Solutions Consultant for the Northern California territory.

Since the dawn of the Internet, Keynote Systems (NASDAQ: KEYN) has been in the business of helping our customers improve their Web site performance and mobile communications quality. Founded in 1995, Keynote keeps pace with the market, providing a breadth of products and services that help improve the online experience in four areas: Web performance, mobile quality, streaming, and real user experience testing. With more than 3,000 measurement computers and mobile devices in more than 240 locations we represent the largest geographic coverage of online users in the world.

Today, we assist more than 2,800 corporate customers in becoming “the best of the best.” Our customers represent top Internet and mobile companies including Best Buy, Disney, eBay, E*TRADE, Expedia, FedEx, Google, Microsoft, and YouTube.

We have an immediate opening for a Field Solutions Consultant for our Northern California region in our San Mateo, California headquarters.

As a Keynote Field Solutions Consultant , you will be expected to deliver extraordinary initiative, effort and leadership to identify and develop business opportunities with existing clients and assist the sales staff in capturing new business. You will be a critical member of a sales and delivery team focusing on Service Level Management and Customer Experience Management for e-business applications. You will provide pre- and post-sales support, drive the technical sales agenda, and assure prospects and customers have the right technical solutions to meet their needs. You will determine customer requirements, influence evaluation criteria, set customer expectations, conduct demonstrations and evaluations, and coordinate (and when appropriate, contribute to) the delivery of the solution(s).
A Field Solution Consultant must have the ability to write well, speak clearly about technical matters, discuss the significance of measurement data with clients, and influence customer decisions. The ideal candidate will possess strong sales acumen with a distinct ability to discuss business and technical objectives, and be comfortable communicating with senior technical staff and management.

  • Providing pre-sales support in proposing and designing solutions to meet customers' business and technical requirements in the areas of e-business performance monitoring, testing, and tuning
  • Developing and conducting strategic and effective demonstrations, presentations and customer training
  • Facilitating and managing communication between project team members and customers
  • Identifying and defining customer requirements, mapping solutions, and creating a vision
  • Organizing and managing interdepartmental activities and resources to complete projects according to agreed specifications within defined budgets and time constraints
Service Level Management projects are collaborative efforts that bring together individuals with a variety of skills in several areas of Internet and e-commerce performance; no single consultant is expert in all areas. The specific technical skills and experience we are seeking in applicants for the current open position are:

Bachelor’s degree in a technical discipline
3-5 years of experience as a Sales Engineer or Technical Consultant in the Cloud Based Software, Application Performance or Mobile Performance space
Experience in scripting with JavaScript,,XML, HTML, PHP or some other programming language
Basic understanding of infrastructure architectures and network topologies, and familiarity with TCP/IP, HTTP, DNS, SSL, BGP and other Internet protocols and their performance characteristics
Working knowledge of Web page design and technologies (HTML, element types)
Understanding of Web performance best practices and optimization techniques is preferred
Familiarity with mobile and mobile web technologies
Experience in building Web sites, mobile web sites, mobile apps, or web tools is a plus
Familiarity with the typical processes, tools, and activities involved in systems performance measurement, performance testing, application performance troubleshooting and diagnosis, and performance tuning
Strategic thinker with sales intelligence, a strong presence and the ability to create, influence, and drive customer vision
Strong writing skills; ability to support the development of technically focused, solutions-oriented sales proposals
Exceptional corporate presentation, and relationship–building skills
Highly motivated and self-directed with the ability to work well both independently and as proactive team member

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Keynote is the global leader in Internet and mobile cloud testing & monitoring. We provide companies with solutions for continuously...