Field Support Representative 2
Redbox - Sunnyside, NY

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redbox Automated Retail, LLC , a wholly-owned subsidiary of Coinstar, Inc. (NASDAQ: CSTR), offers new release DVD through its network of conveniently located, self-service kiosks. redbox is available at more than 33,300 locations nationwide, including select McDonald’s restaurants, leading grocery and convenience stores, and Wal-Mart and Walgreens locations in select markets. For more information, visit Information about Coinstar, Inc. can be found at

Field Support Rep II (FSR 2)

This person will contribute to our success by aiding in the installation, maintenance and performance of redbox kiosks toward successful achievement of our company goals. This individual will perform technical service of assigned markets and merchandising of assigned route. Travel within assigned areas. Assist with the installation of new kiosks, maintain, repair, service and upgrade redbox Kiosks.

Essential Duties & Responsibilities :
· Daily review and management of reports
· Support ROS in administrative responsibilities
· Temporary market oversight in the absence of an ROS, as directed by ROS
· Perform and complete preventative maintenance
· Independently troubleshoot and repair the kiosk up to and including complete overhaul of the kiosk with the exception of replacing Z and R motors
· Available for dispatch outside of normal working hours
· Individual must complete certified training class within 90 days
· 80-90% repair /service; 10-20% merchandising
· Spare Parts, Tool Kit, keyboard, laptop, keys to kiosk and light box, QLM key, company issued vehicle, availability for dispatch response
Education / Experience :
· High school Diploma, GED, associate degree or equivalent required
· Background in equipment repair and maintenance
· 2-5 years of computer, computer operations, network, communications, or related technical experience
· Prior experience in retail, merchandising, field operations or customer service
· Strong analytical, organizational, multi-tasking and problem solving skills
· Passion for interacting in a positive and creative manner with customers, team members and developing partners
· High-level of computer literacy, including proficiency in web-based software applications, the Windows Operating System as well as office productivity applications such as Microsoft Word, Microsoft Excel, and Microsoft Access
· Ability to travel
· High degree of self-motivation
· Available for On-Call coverage
· Ability to address and diplomatically resolve inter-personal conflict
· Ability to lift 50lbs.; can bend, kneel and stand for extended periods of time
· Must have an excellent driving record
· MVR, drug screen and background check is required
· Solid and unwavering belief in good ethics and honesty
· Highly organized and demonstrated self-motivation and attention to detail

Redbox - 12 months ago - save job - block
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About this company
51 reviews
Redbox wants to muscle its way into movie and game renters' hearts. In an industry dominated by Netflix and GameFly, it rents DVD and...