Field Support Technician
Hire IT People - Washington, DC

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Complete Description Provides customer or technical support by collecting trouble tickets analyzing issues carrying out solutions escalating issues and tracking to completion This position will work for the DC Metropolitan Police Department Automated Traffic Enforcement Unit (ATEU) Responsible for daily and routine testing and maintenance of field units for License Plate Reader (LPR) and new photo enforcement equipment for crosswalks gridlock stop signs speeding and commercial motor carrier violations Behavior Characteristics Able to lift up to 100 pounds able to work outdoors in all types of weather extremely dependable Skills Skill Required Desired Amount of Experience Expertise Rating Perform basic electrical work wiring and troubleshooting of electrical and data connectivity hook ups for mechanical and electronic equipment Highly desired 1 Years 2 Proficient Must be able to prioritize comply with processes and quality checklists Required 2 Years 2 Proficient Maintain accurate records of equipment inventory assignments and report service data Required 1 Years 2 Proficient Good communication skills Required 1 Years 2 Proficient Ability to solve problems in the field independently with judgment to seek help when needed Required 1 Years 2 Proficient Field work will occasionally require bending and lifting of as much as 100 lbs as well as operating hand and power tools Required 1 Years 2 Proficient Ability to independently enter and operate the bucket at heights of up to 32 high so cannot be afraid of heights) Using a ladder also required Required 1 Years 2 Proficient Candidate must be able to supply a copy of a drivers record with no pointable moving violation over the last 3 years Field Support Technician, Perform basic electrical work, wiring, troubleshooting, Must be able to prioritize, comply with processes, quality checklists, Maintain accurate records of equipment inventor