Field Tech Support Specialist I
Live Nation Entertainment - City of Sunrise, FL

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Job Description:
Who are we?
Live Nation Entertainment is the world’s leading live
entertainment and eCommerce company, comprised of four
market leaders:, Live Nation Concerts,
Front Line Management Group and Live Nation Network. is the global event ticketing leader
and one of the world’s top five eCommerce sites, with
over 26 million monthly unique visitors. Live Nation
Concerts produces over 20,000 shows annually for more
than 2,000 artists globally. Front Line is the world’s
top artist management company, representing over 250
artists. These businesses power Live Nation Network, the
leading provider of entertainment marketing solutions,
enabling over 800 advertisers to tap into the 200
million consumers Live Nation delivers annually through
its live event and digital platforms. For additional
information, visit
Who are you?
Passionate and motivated. Driven, with an
entrepreneurial spirit. Resourceful, innovative, forward
thinking and committed. At Live Nation Entertainment,
our people embrace these qualities, so if this sounds
like you then please read on!

The Role:
We are looking for the right individual to join our busy
Field Technology team. This full-time, hourly, position
is an excellent opportunity for someone who is seeking
an exciting IT career in a technology based
organization. This role is very client focused; requires
excellent communication skills, strong attention to
detail and a professional image are a must as you will
be representing Ticketmaster by supporting our various
products deployed at our high profile clients.
Opportunities are endless within our global organization
for talented people and performance expectations are
high. This is an entry level position aimed at ambitious
individuals looking for an IT career with a bright
future. Responsibilities are included but not limited

  • Provide basic support services to clients with
technical problems and information technology issues
involving desktop, laptop or network services
  • Provide timely resolutions of problems or escalation
on behalf of customer to appropriate technical
  • Provides case status updates to management and
  • Support and maintain effective relationship with

  • Years of experience: 0 - 2 years
  • AAS Degree or equivalent technical certificate
and/or experience in a field service/technological
industry position; a strong background in data
communications, computers, and networking, as well
an electro-mechanical aptitude
  • A good working knowledge of Windows XP and the
Office 2003 / 2007 suite of applications required.
  • Experience with Windows Server suite a plus
  • Candidate must be self-motivated, capable of
independent reasoning and troubleshooting, and
possess the ability to work reliably and responsibly
both independently and in a team environment
  • Good verbal and written communication skills are
  • Candidate must possess the ability to effectively
work in an organized, efficient, neat manner;
attention to detail is a must
  • Candidate must be available for rotating evenings
and weekend on call availability
  • Able to travel to client and outlet sites as
  • Company vehicles are used for field calls, but use
of personal vehicles may be required during normal
business hours as well. Some offices have limited IT
vehicles, some may have none
  • Must have clean driving record with no prior alcohol
related charges, be able to provide a current MVR,
and must possess dependable transportation
Applicants for employment in the U.S. must possess work
authorization which does not require sponsorship by the
employer for a visa.
Live Nation Entertainment strongly supports equal
employment opportunity for all applicants regardless of
race, color, religion, sex, gender identity, pregnancy,
national origin, ancestry, citizenship, age, marital
status, physical disability, mental disability, medical
condition, sexual orientation, genetic information, or
any other characteristic protected by state or federal
The preceding job description has been designed to
indicate the general nature and level of work performed
by employees within this classification. It is not
designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities, and
qualifications required of employees assigned to this
Live Nation Entertainment recruitment policies are
designed to place the most highly qualified persons
available in a timely and efficient manner. Live Nation
Entertainment may pursue all avenues available,
including promotion from within, employee referrals,
outside advertising, employment agencies, Internet
recruiting, job fairs, college recruiting and search
Req. Code : 3813
Division/Department : Ticketmaster

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