Field Technician (Strongsville) Job
Time Warner Cable - Strongsville, OH

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Posting Job Title: Field Technician (Strongsville)
Requisition #: 144577BR
Posting Location: Strongsville, OH, US
Area of Interest: Construction
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks a Service/Installation Technician for our Technical Operations Department in Strongsville
, OH. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY:

- Responsible for the installation, service, and troubleshooting basic telecommunications equipment at the customer's home or office.

- Is directly responsible for installation and service from the tap to the customer's equipment.

- Is accountable for referring problems between the node and headend to maintenance technicians and coordinating their resolution for the customer.

- Installs equipment and network interface units for basic products and services.

- Installs coaxial drop cable in accordance with Time Warner Cable specifications.

- Disconnects, reconnects and relocates service as necessary.

- Tests equipment to adjust signal strength and ensure optimum reception.

- Repairs or replaces worn components and faulty connections.

- Performs low level preventative maintenance, such as headend output level checks.

- Teaches customers how to use equipment.

Sales:

- Up sells and upgrades new or additional products and services while performing installation or service call duties.

- Communicates with customers on-site to encourage them to upgrade equipment or service packages.

- Sells the benefits and features of existing and new products, services and programs.

- Represents the company and its service philosophy to the customer. Provides excellent customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

- Installation, Service and Troubleshooting - Tap to Customer's Equipment

- Install, service and troubleshoot new or upgraded basic cable services and products in customer home, office or business (may include MDUs).

- Install coaxial drop cable in accordance with Time Warner Cable specifications.

- Refers problems between the node and headend to maintenance technicians and coordinates their resolution for the customer.

- Ensure quality reception and conducts basic/routine technical troubleshooting to resolve reception and/or other service related problems.

- Disconnects, reconnects and relocates service as instructed.

- Tests equipment to adjust signal strength and ensure optimum reception.

- Repairs or replaces worn components and faulty connections.

- Performs low level preventative maintenance, such as headend output level checks.

- Teaches customers how to use equipment.

- Informs management of customer concerns as well as service and/or operational problems to improve the quality of future service.

Sales

- Up sell and/or upgrade new or additional products and services while performing installation or service call duties.

- Communicate with customers on-site to encourage them to upgrade equipment or service packages.

- Sells the benefits and features of existing and new products, services and programs.

Work Orders and Administrative

- Review customer work order request to ensure proper services requested are completed.

- Accurately completes and signs all work orders, to include, but not limited to: signal level, time in and out, DCT serial numbers and customer signatures and forwards to the appropriate departments.

- Ensures proper communication to dispatch is made after every job.

Equipment , Tools and Supplies

- Stock company truck with necessary tools, supplies and equipment and maintain all company assets in accordance to Time Warner Cable Code of Business Conduct and Ethics.

Collection Activities

- Responsible for minimal collection activities that include payment for partial or full billing balances and/or converter boxes from disconnected customers.

Product/Service Knowledge

- Maintain working knowledge of Time Warner Cable products and service offerings by attending product knowledge staff meetings, reviewing marketing/sales brochures and participating in in-house and other relevant training programs.

Extraordinary Working Conditions :

- This is a very active physical position and requires working outdoors in all types of weather.

- Maximum body weight cannot exceed 275 pounds in order to comply with safety limitations of equipment.

- Must be able to operate a motor vehicle and use standard tools of the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.) to route cable, connect cable and install electronic equipment.

- Must be able to lift up to 100 lbs.

- Must have visual and hearing acuity to operate a variety of standard test and measurement equipment.

- May be required to climb poles using gaffs and/or climbing ladders.

EDUCATION /EXPERIENCE:

- 0 to 3 years of experience required.

- High School diploma or equivalent experience required.

KNOWLEDGE, SKILLS & ABILITIES:

- Must have ability to use hand and power tools.

- Electronics, installation or construction labor experience and/or training preferred.

- Demonstrated customer service and sales skills to successfully interact with customer in a professional and positive manner.

- Demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner.

- Ability to work effectively in a team oriented, high demand and fast paced environment.

- Ability to maintain high level of confidentiality and work with highly sensitive data and information.

- Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.

- Familiarity with a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.

OTHER POSITION CONSIDERATIONS:

- Travel may be required to attend work related meetings and training sessions.

- May be required to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects.

- Valid Driver's License with satisfactory driving record required.

- Must successfully complete pre-employment testing to include but not limited to: skills testing and pre-employment background checks as well as drug/alcohol testing.

FCC Unit_TWC: 6067
Controlling Establishment ID: 00488 - Strongsville

Time Warner Cable - 13 months ago - save job - block
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About this company
1,453 reviews
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...