Posting Job Title: Field Technician
Requisition #: 143690BR
Posting Location: Garden Grove, CA, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time
Posting Job Description
A Field Technician (Cable Installer) is the entry-level position to Technical Operations with Time Warner Cable that performs Video, High Speed Internet and Phone installations and trouble calls at customer's homes and commercial establishments.
- Responsible for installing, relocating, disconnecting,troubleshooting and auditing cable service and ancillary equipment.
- Follows departmental installation policies in compliance with OSHA and NEC standards.
- Responds to customer requests and answers customer questions in a professional, courteous, and effective manner.
- Properly operates and maintains tools and equipment.
- Maintains an up-to-date knowledge of customer premise equipment and program services / listings in order to provide information to customers and market company products.
- Prepares and maintains logs, reports and other related documentation in accordance with company and departmental policies.
- Maintains, organizes and stocks vehicle with the proper equipment in order to perform required duties.
- Ability to work overtime, weekends, and late shifts as required.
- Performs other duties as requested by supervisor in order to achieve departmental goals and objectives.
- Minimum of High School diploma or equivalent from an accredited organization required.
- Valid and active California driver's license and safe driving record required.
- Ability to read general system layouts from blueprints and maps.
- Knowledge of basic mathematics.
- Ability to work independently and effectively prioritize and organize.
- Punctual, regular, and consistent attendance is required.
Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
FCC Unit_TWC: 7532
Controlling Establishment ID: 00058 - Garden Grove Industry
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...