Field Technology Specialist
FedEx Office - Hicksville, NY

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The Field Technology Specialist enables the successful use and function of the technology systems within a designated geographical coverage. The position ensures reliable technical systems through maintenance, troubleshooting and escalation of technical issues; implements new technology systems and upgrades; functions as a point of contact with FedEx Office Support Organization; and supports center operations through training of team members and working with customers.

**Home center will be Hicksville or Melville, NY. ** Region 54 / District 79


(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
  • Facilitate software and hardware replacements and upgrades
  • Update and properly maintain all computer hardware
  • Coordinate and implement in-center technology program initiatives
  • Coordinate with Field Operations and vendors to ensure compliance with corporate standards
  • Document infrastructure layouts that include data connection and switch configuration
  • Conduct preventative maintenance actions to increase system up time
  • Troubleshoot and escalate technical issues to ensure resolution
  • Support the testing and deployment of technology systems
  • Observe workflow in the centers and coach to improve efficiency
  • Present technology topics at Center and District meetings
  • Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving
  • Act as a resource to troubleshoot customer problems using extensive knowledge of solutions and resources
  • Consult with customers regarding the benefits of FedEx Office technology
  • Train team members during center visits regarding technology systems, tools, and workflow
  • Conduct technical surveys and quarterly Technical Systems Audits to ensure compliance with Standard Operating Procedures and PCI compliance
  • All other duties as needed or required

  • Bachelor’s degree or equivalent experience
  • 2+ years of experience in technical areas such as networking, pc maintenance, system administration, telephony, hardware and software installs
  • Prior experience working with technology systems, including support of hardware and software platforms
  • 1+ years experience with digital printing technology preferred
    • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
    • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position


(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, to optimize profitability in areas of responsibility
  • Applies Quality concepts learned from training during daily activities
  • Supports FedEx Office’s Quality initiatives

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