Field Technology Specialist
FedEx Office - Richmond, VA

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Overview:

The Center Technology Specialist is responsible for ensuring reliable technical systems through maintenance, troubleshooting and escalation. Implements new technology systems and upgrades. Supports customer service in the center through direct interaction with customers and training of team members. Functions as a point of contact with FedEx Office Support Organization.

Responsibilities:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
  • Facilitate software and hardware replacements and upgrades
  • Ensure all computer hardware is licensed, updated and properly maintained
  • Coordinate and implement in-center technology programs
  • Coordinate with Field Operations and vendors to ensure compliance with corporate standards
  • Maintain in-center Local Area Network
  • Troubleshoot equipment problems using procedures guide and Tech Support solutions
  • Escalate technical issues to the appropriate workgroup for resolution
  • Take preemptive action to prevent technical errors
  • Troubleshoot customer problems using extensive knowledge of solutions and resources
  • Support the testing and deployment of technology systems
  • Observe workflow in the centers and coaches to improve efficiency
  • Present Technology topics at Center and District meetings
  • Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving
  • Consult with customers regarding the benefits of digital printing technology
  • Train team members regarding technology systems and tools during center visits
  • All other duties as needed or required

Qualifications:
  • High School diploma or equivalent education
  • 1+ year of specialized experience preferred
  • Excellent verbal and written communication skills
  • Advanced knowledge of center technology systems, including supported hardware and software platforms
  • Understanding of troubleshooting techniques and the ability to use resources to resolve problems
  • Experience with digital printing technology
  • General networking and telephony knowledge
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability to work with minimal supervision

QUALITY DRIVEN MANAGEMENT (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, to optimize profitability in areas of responsibility
  • Applies Quality concepts learned from training during daily activities
  • Supports FedEx Office Quality initiatives

FedEx Office - 17 months ago - save job - block
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