PURPOSE
Deliver superior service while connecting with our guests and
supporting efforts to achieve AMC’s financial goals.
ESSENTIAL FUNCTIONS
All associates may be considered for cross-training; some may be
assigned duties in one or more areas at management’s discretion.
General responsibilities for all positions include, but are not limited
to:
Exhibit excellent guest service skills.
Present a calm demeanor that deters others from engaging in
disruptive conduct, while encouraging a positive interaction with guests.
Answer guest questions courteously and accurately or quickly
direct them to the appropriate resource.
Work effectively with supervisors and co-workers.
Demonstrate consistent and effective sales
techniques.
Meet sales expectations through loyalty card sales, suggestive
selling, upselling, merchandising, and sampling.
Complete transactions by greeting each guest, identifying the
guest’s request, operating point-of-sale terminals, making change
accurately, completing loyalty transactions, and thanking guests.
Ensure the security of all cash, receipts and tickets.
Enforce the movie ratings system courteously and effectively.
Uphold “zero tolerance” policy in regards to ID checking.
Distribute, ensure proper working order of, and understand how
to operate Assisted Moviegoing Equipment.
Clean and maintain the exterior and interior areas of the
theatre including auditoriums, restrooms, lobbies, concession areas, and box
office areas.
Control access to the theatre.
Frequently monitor auditoriums for picture and sound quality,
temperature, lighting levels, audience behavior, and film piracy.
Perform daily stocking and maintenance duties.
Follow all procedures to ensure a safe work environment, as well
as the safety of our guests.
Follow instructions on safe use of all chemicals/cleaning
materials.
Maintain regular personal attendance for all scheduled shifts to
ensure timely performance of duties.
Uphold AMC’s Business Practices Standards and ensure
compliance with company programs.
Assist with other Film Crew functions and perform other duties
as directed.
Expanded lists of essential functions for the Concessionist,
Cashier and Usher positions are available upon request from theatre
management.
MINIMUM REQUIREMENTS
Requirements to be performed, with or without reasonable
accommodation:
Standing, walking, lifting, twisting, and bending on a frequent
basis.
Ability to lift up to 50 pounds and carry it up to 90 feet (or
deposit into dumpster or trash compactor).
Ability to work with minimal supervision.
A list containing the Tools Used, Machine and Equipment
Operation, and Environment are available upon request from theatre
management.
UNIFORM
Provided by Theatre: Black t-shirt, nametag
Provided by Associate: Black pants, black shoes, black socks, black
belt
AMC Entertainment - 11 months ago
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