Responsible for the collection of the patient's pre-service financial obligations in a timely and accurate manner, while demonstrating excellent customer service skills and effective communication. Responsible for the accurate cash balancing of payments received. Assumes responsibility for accurate data entry and assigned clerical duties. Maintains positive customer focused service to physicians and their office staff, co-workers and other hospital departments, following the organizations Core Behaviors.
High School Diploma or equivalent (GED).
ESSENTIAL JOB-RELATED EXPERIENCE:
Previous collection experience (solicitation of payments from customers; NOT to include cashier related activities.)
Previous cash handling
One (1) year customer service and computer experience
One (1) year clerical experience, requiring use of a computer, office machines and filing.
Proficient use of a keyboard
Demonstrated ability to effectively communicate with the public
Ability to multitask, i.e. answering phone, greeting customers and performing data entry simultaneously
Ability to maintain/update the computer competencies as required for the position.
PREFERRED JOB-RELATED EXPERIENCE:
One (1) year hospital or receptionist experience
Familiarity with medical terminology ad third party reimbursement procedures.