The Financial Aid Counselor I provides the day-to-day counseling activities and updates to student accounts for current and potential financial aid recipients at Morehead State University. The Financial Aid Counselor I is responsible for establishing and adhering to appropriate disbursal, record keeping, reporting, and verification procedures as well as the data entry function necessary to support the programs. The Financial Aid Counselor I must be familiar with university, state, and federal financial aid regulations and procedures. The Financial Aid Counselor I is also responsible for planning, organizing, and executing enrollment services activities. They must also be able to effectively communicate and counsel with enrolled and prospective students, and their families. The Financial Aid Counselor I serves as the primary contact with students and prospective students and are responsible for office recruiting activities. The ultimate objective of this position is to assist the Office of Financial Aid in its support of the university’s effort to attract and maintain qualified students through timely and effective distribution of financial aid.
Essential Duties and Responsibilities
Provides counseling to students concerning the financial aid programs provided through the Office of Financial Aid. (Federal Stafford Loan, Federal Pell Grant, Cap Grant, Federal Perkins, FSEOG , Work-Study, and institutional aid programs).
Establishes excellence in customer service by providing the ability to resolve serious complaints, maintain key relationships, make adjustments, handle high profile meetings, develops and fosters very sensitive relations or other significant matters.
Performs professional judgement in individual cases regarding cost of education, family contribution, and dependency status, with supervision from Director of Financial Aid.
Exercises professional judgment and initiative to make recommendations for continual process improvements within Enrollment Services.
Determines and certifies eligibility for alternative loans generating significant resources for students and revenue for the University.
Performs activities during registration periods to include the electronic transmittal of funds for all programs as well as the organization, event planning, counseling, and assisting with various communication needs and other duties as needed.
Communicates frequently with appropriate contacts and serves as liaison with federal and state agencies, financial institutions, campus offices, high school counselors and administrators, and other college/university administrators.
Communicates effectively with students via e-mail providing information and responding to requests.
Interprets and implements new regulations specific to counseling situations.
Advises students and their parents regarding financial aid funds and its impact on their student accounts and payment processes.
Represents the University in a variety of recruitment and marketing activities including financial aid nights, college fairs, high school programs, individual school visits, group presentations, Meet Morehead State Programs, Open House events, SOAR programs.
Presents Financial Aid information to current students through group presentations to FYS 101 students and other groups.
Presents awards at Commencements and Award Ceremonies.
Prepares students and parents for the college experience.
Other Duties and Responsibilities
Assists with marketing function for the Office of Financial Aid as to availability of funds and the application process.
Performs recruiting functions.
Coordinates, supervises, and evaluates the student staff assigned to their area as well as assists with the same for other student staff of the Office of Financial Aid.
Advises potential students on admission application procedures and necessary high school curriculum on eligibility for Academic Competitiveness Grant.
Participates in professional organizations.
Provides financial aid expertise and guidance to high school counselors.
Participates in SOAR programs, recruitment events, freshmen orientation sessions, and other areas of student contact and advisory processes.
Develops awareness and understanding of University-wide issues and issues that impacts financial aid decision making issues and retention initiatives.
Adheres to federal and institutional guidelines and policies.
Performs other job related duties as assigned by supervisor.
Reports to the Director, Financial Aid. The Office of Financial Aid is a part of the Division of Academic Affairs. Interaction with other personnel in these units is essential. Communication with various other University personnel, both in the academic and administrative areas is frequent. Our relationship with the Office of Accounting and Financial Services and IT-Application Services is especially necessary. Interacts with students, parents, high school officials, and state and federal agencies.
Bachelor’s degree and demonstrated experience in customer service and problem solving. Must have the ability to counsel with students, parents, and other individuals on matters regarding financial aid programs. Patience and tolerance in working with the public is essential. Strong written and verbal communication skills.
Additional Desirable Qualifications
Master’s degree. Financial Aid, Student Services, Student Account or related background preferred.
Financial Aid Counselor I works with a minimum level of supervision. The position will often involve a highly stressful environment. The person holding this position must become familiar with all aspects of the campus community and must have the ability to make independent decisions but yet know when supervisory assistance is required. Decisions may be related to more complex matters within established policy and procedures and the decisions made by this position will affect the work of others in other departments. The effects of errors in judgment can be detrimental to students, and damage the reputation of the University, especially in the area of student enrollment and financial aid.
Special Information/Instructions to Applicants
Review of applications will begin March 13, 2013 and will continue until position is filled. MSU is an EO/AA educator and employer with a strong commitment to community engagement.