The Financial Aid Counselor provides counseling to students, parents, faculty and others regarding financial aid eligibility, application procedures, student budget development and debt management. The incumbent is responsible for drop-in and appointment counseling, file caseload management, awarding and revisions, participates in counseling team meetings, and is expected to make informed and well-documented professional judgment decisions. The Financial Aid Counselor is an exempt professional position. Some evening and weekend work is expected and varies throughout the year.
About the Department: The Financial Aid department strives to reduce financial barriers to learning by providing eligible students with financial assistance to pay for their educational expenses through grants, scholarships, student employment and loans.
- Provide drop-in and appointment counseling to students, their families and others regarding financial aid eligibility, application procedures, budget development, debt management
- Set an excellent example of quality service and professionalism for student employees
- Review financial aid applications; requests additional information as needed, makes corrections, revises aid offers, and makes informed and well-documented professional judgment decisions for awarding purposes
- Access the National Student Loan Data System (NSLDS) to determine student loan eligibility
- Participate in Counselor Review team meetings and collaborates with others to resolve issues pertaining to student eligibility and awarding of financial aid; attends training opportunities (may require out-of-town travel)
- Meet and collaborate with others to resolve issues pertaining to departmental objectives and goals in a positive and collegial environment
- Develops and delivers dynamic financial aid presentations to students and their families at area high schools and other sites on- and off-campus (some travel with evening and weekend presentations)
- Document departmental policies and procedures for the Financial Aid office policies and procedures manual, including Banner Financial Aid software procedures
- Other duties as assigned
- Bachelor’s degree
- In accordance with Federal regulatory requirements, the incumbent must be in good standing on any outstanding Federal Title IV loans
- Proven ability to efficiently organize and prioritize tasks, meet deadlines and work independently within a highly-computerized environment
- Excellent written, verbal, and interpersonal communication skills
- Effective public speaking skills
- Competency in providing services to diverse populations
- Familiarity with MS Office products or similar applications
- Work experience demonstrating attention to detail
- Ability to obtain, analyze and evaluate data
- Ability to apply and adhere to complex regulations
- Demonstrated ability to contribute positively to a team-oriented environment
- At least one year of recent work experience in a student financial aid office
- Work experience with Banner Financial Aid software or similar application
- Work experience with NOLIJ imaging software or similar application
- Work history that demonstrates an innovative approach to quality improvement or problem-solving
Academic Emphasis: N/A
Job Location: Western Washington University, Bellingham, WA
Bargaining Union: Not applicable
Application Instructions and Requested Documents: Please log in below and submit your application via WWU's Electronic Application System for Employment (EASE). Note: You will need to be using Internet Explorer to fully utilize our online application system.
A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications. You may cut and paste or upload your resume and cover letter as noted on the EASE application.
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Western Washington University - 13 months ago