Financial Client Services Representative
Tyler Technologies 50 reviews - Lubbock, TX

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Provide customer support by phone and internet for Tyler financial software products.

Responsibilities
  • Provides inbound phone, web or email support for customers nationwide.
  • Provides basic analysis, diagnostics and resolution and take corrective action in order to maintain maximum customer productivity.
  • Provides technical assistance, direction, support and consulting.
  • Resolves customer inquiries and issues regarding software products.
  • Manages multiple customer issues in a fast paced organization and prioritize effectively.
  • Continually develops product expertise by reviewing new functionality, testing product issues and utilizing internal resources.
  • Performs other job-related duties and responsibilities as may be assigned from time to time.
Qualifications
  • BS/BA degree in Accounting/related field or equivalent experience is required.
  • Exceptional customer service aptitude desired.
  • Excellent verbal and written communication skills with the ability to effectively work with clients on technical and business issues.
  • Familiarity with business (financial) terms and principles desired.
  • Proficiency using computers.
  • Excellent problem-solving skills.
  • Must be able to multi-task by fielding client phone calls, resolving client issues of varying urgency, and helping other team members.
  • Works effectively in a fast-paced, team-based, customer-service-oriented environment.

About this company
50 reviews
Tyler Technologies (NYSE: TYL) is a leading provider of end-to-end information management solutions and services for local governments....