High School diploma or GED is required.
Summary of Position
This job description provides information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.
Responsible for making outgoing calls to individuals and collecting payment in full or arranging payment contracts. Initiating and following up on Financial Assistance Applications preparing FINNOT (Final Notice) for mailing. Taking incoming calls and responding to patient requests. Documenting all accounts whenever a communication occurs
Primary Job Responsibilities
These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Primary job responsibilities constitute approximately 90% of the positions work. To be successful, individuals must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined in this position description.
Answers and responds to telephone inquiries by patients in a pleasant and professional manner.
Solves customer problems efficiently, escalating any concerns he or she cannot solve to the supervisor and/or appropriate individual.
Reviews the guidelines of the Financial Assistance Program with patients and assists in completing the application.
Make outgoing calls to arrange for collection of self pay balances on accounts
Arranges payment plans with customers follows up to insure compliance with the plan.
Documents all conversations regarding accounts utilizing the Meditech system.
Updates all third party insurance information obtained within 24 hours Initiate Customer Communication forms when the patient has raised an issue that is outside the scope of the patient accounts dept. Verify Insurance information received
High School Grad or GED required.
At least 2 year collection experience and at least 6 months handling high volume phone calls is required.
Medical Office background preferred.
30 WPM typing (test will be administered in HR).
Medical terminology certificate preferred.
Saratoga Hospital - 4 months ago