Financial Counselor
The Kempsville Center for Behavioral Health - Norfolk, VA

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Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected health care management companies, operating through its subsidiaries acute care hospitals, behavioral health facilities and ambulatory centers nationwide. Founded in 1978, UHS subsidiaries now have more than 65,000 employees. The UHS business strategy is to build or purchase health care properties in rapidly growing markets and create a strong franchise based on exceptional service and effective cost control. Our success comes from a responsive management style and a service philosophy based on integrity, competence and compassion.

Kempsville Center for Behavioral Health is an 82 bed facility within the city of Norfolk, Virginia. Kempsville Center for Behavioral Health offers comprehensive mental health programs to the Commonwealth of Virginia. Since 1986 we have provide psychiatrically and medically managed acute and residential treatment for children and adolescents with significant impairments in their social and emotional development. We are accredited by The Joint Commission (TJC), and are licensed by the Commonwealth of Virginia and The Virginia Department of Behavioral Health and Developmental Services (DBHDS).

Kempsville Center for Behavioral Health currently has a Financial Counselor position available. The candidate selected will be responsible for the following:
  • Responsible for self-pay collections at the time of services prior to patient discharge and beyond as outline by business office director.
  • Responsible for estimating patient balances by utilizing insurance verification information to calculate what the patient is expected to pay prior to discharge.
  • Responsible for obtaining necessary documents, pay stubs and any other information deemed necessary by policy for charity applications and determinations.
  • Must possess critical thinking skills, understanding of third party payer payment methods and excellent negotiation and patient relation/customer service skills.
  • Required to keep informed of commercial contracts and government regulations. Responsible to maintain accurate and current Upfront Collections log with attention to detail and accuracy of data.
  • Must demonstrate proficiency with billing system and Excel.
  • Responsible to report collection trends, problems and issues regarding self-pay collections.
  • Responsible to maintain current on all private and government payer billing regulations and policy.



Must possess knowledge of medical terminology, Word, Excel and Outlook. Must possess excellent customer service skills. Must maintain professionalism when dealing with internal and external customers. Demonstrated complex problem solving proficiency in follow-up situations.






Director of Business Office/Designee; Quarterly

Line of Promotion

To position: Billing-Collection Specialist I

From: &nbs p; As qualified


Must be knowledgeable of and abide by HIPAA regulations with regard to protected health information as defined by HIPAA and ABS. Uses and/or discloses on a daily basis verbal, written and/or electronic PHI in order to perform job duties, as pertains to [CLIENTS’ FINANCIAL, DEMOGRAPHIC, AND /OR CLINICAL DATA] and/or [EMPLOYEES’FINANCIAL, DEMOGRAPHIC, AND/OR CLINICAL DATA].

Working Conditions

General office environment in a Psychiatric Hospital setting. Must possess visual and audio skills to complete above listed job duties. Must be able to sit ninety percent (90%) of scheduled work h ours. Must be able to lift and carry copy binders weighing up to 10 pounds. Some risk involved in the event of aggressive/out-of-control patients. Eye/hand coordination and finger dexterity essential for data/manual entry.

Physical Requirements

The Physical Requirements described herein are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform the primary functions.

Job Classification

Non-Exempt EEOC/Tech Type 5: Office and Clerical.

Universal Health Services - 8 months ago - save job