Financial Education Program Analyst
Consumer Financial Protection Bureau - Washington, DC

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Do you want to be a leader in your field at the Consumer Financial Protection Bureau (CFPB) – a groundbreaking organization solely devoted to the economic strength and vitality of American Families? Do you want to challenge yourself and others? If you answer "Yes", then we have a career for you! CFPB professionals have unparalleled opportunities to expand horizons for themselves and for the nation. Become a member of an agency that makes a difference in the lives of everyday American families!

This position is located in the Consumer Financial Protection Bureau (CFPB), Office of Education and Engagement, Office of Servicemember Affairs . This organization is responsible for the identification of opportunities to improve the financial education and consumer protection measures directed toward the military and veteran communities and to participate in the development of strategies to encourage positive financial decision-making and behavior. As a Financial Education Program Analyst with the Consumer Financial Protection Bureau, Office of Servicemember Affairs, you will to assist in the identification of opportunities to improve the financial education and consumer protection measures directed toward the military and veteran communities and to participate in the development of strategies to encourage positive financial decision-making and behavior. You will participate in the development and implementation of an aggressive and comprehensive communication and collaboration program with a wide array of partners and stakeholders to include the Department of Defense (DOD), other Federal agencies, State agencies, and military and veteran service organizations (including those that serve the National Guard and Reserve).
    KEY REQUIREMENTS
  • Background investigation
  • U.S. citizenship
  • May be required to serve a probationary period.

DUTIES: The following are the duties at the CN-53 level. (Equivalent to the GS-13). If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

The major duties of this position include:
  • Identifies existing and evolving consumer financial education programs and collects and summarizes information about consumer financial products and services and their potential risks and benefits specifically as related to the military and veteran communities.
  • Identifies metrics that can be used to analyze the effectiveness of existing, evolving and proposed financial education programs sponsored by DOD, servicemember advocacy groups and/or the financial industry at large. Identifies gaps, continuing obstacles and issues associated with the effectiveness of financial education programs, particularly as they relate to the needs of the military and veteran communities.
  • In collaboration with partners and stakeholders, identifies gaps in financial education and consumer understanding of financial decisions, and recommends strategies to fill the gaps.
  • Drafts position papers that identify issues and recommends the creation, deletion or change of policies, laws and regulations that affect financial issues for servicemembers and their families.
  • Collaborates with stakeholders, partners and offices within CFPB in the development of advisory and instructional material and course design to make sure military and veteran consumers have the information they need to choose the consumer financial products and services that are best for them and avoid scams.
  • As needed, drafts new or customized financial educational materials specifically targeting servicemember and veteran communities. Products may include tip sheets, comparison shopping guides, talking points, messaging scripts, and relevant tools to enhance decision-making. Emphasis is on practical, useful, and interesting materials that focus on issues of key concern to the communities.
  • Communicates and distributes financial education materials using social/digital media (e.g., Facebook, LinkedIn, YouTube, Twitter, Wikis, blogs) to the military and veteran communities.

QUALIFICATIONS REQUIRED: You must meet eligibility and qualification requirements within 30 days of the closing date.

You must answer all job-related questions in the job questionnaire.

Specialized Experience: To qualify at CN-53, you must have one year of specialized experience at or equivalent to the CN-52 level in the Federal service. (The CN-52 level is equivalent to the GS-12 level.) For this position specialized experience is defined as experience developing programs and strategies promoting positive financial decision-making and behavior. Experience must demonstrate knowledge of financial issues, services, and products affecting the military and veteran communities; experience assessing the effectiveness of education programs to identify gaps, obstacles, and issues; experience developing generational-specific financial education campaigns; and experience implementing digital media strategies (including Facebook, LinkedIn, YouTube, Twitter, Wikis or Blogs) to deliver educational messaging to military personnel, family members, and those who have recently transitioned to veteran status.

Specialized Experience: To qualify at CN-52, you must have one year of specialized experience at or equivalent to the CN-51 level in the Federal service. (The CN-51 level is equivalent to the GS-11 level.) For this position specialized experience is defined as experience developing programs and strategies promoting positive financial decision-making and behavior. Experience must demonstrate knowledge of financial issues, services, and products affecting the military and veteran communities; experience assessing the effectiveness of education programs to identify gaps, obstacles, and issues; experience developing educational materials; and experience regularly using digital media channels (including Facebook, LinkedIn, YouTube, Twitter, Wikis or Blogs) to communicate and distribute educational materials.

Specialized Experience: To qualify at CN-51, you must have one year of specialized experience at or equivalent to the CN-40 level in the Federal service. (The CN-40 level is equivalent to the GS-9 level.) For this position specialized experience is defined as experience participating in the development of programs and strategies promoting positive financial decision-making and behavior. Experience must demonstrate knowledge of financial issues, services, and products affecting the military and veteran communities; experience participating in assessing the effectiveness of education programs; experience assisting in the development of educational materials; experience regularly using digital media channels (including Facebook, LinkedIn, YouTube, Twitter, Wikis or Blogs) to communicate and distribute educational materials.

OR

Ph.D. or equivalent doctoral degree, or three academic years of progressively higher-level graduate education leading to such degree from an accredited college or university. To be qualifying, graduate education must be in a field of study directly related to the duties of this position and must have provided the knowledge, skills and abilities that would be acquired through one year of specialized experience as described above.

The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

HOW YOU WILL BE EVALUATED: Your application includes your:

1. Resume,
2. Responses to the online questions,
3. Required supporting documents;
4. Cover letter (optional).
Note: If a cover letter is submitted, it may be used to assess your qualifications.

We use a multi-step process to evaluate and refer applicants:

1. Minimum Requirements : Your application must show that you meet all requirements, including the education and/or experience required for this position. You may be found "not qualified" if you do not possess the minimum competencies required for the position. If your application is incomplete, we may rate you as ineligible.

2. Rating : Your application will be evaluated against your responses to the occupational questionnaire. You may also be further evaluated using additional assessment processes.

Category rating procedures will be used to rank and refer eligibles. Based on your responses to the online questionnaire, you will be assigned a score. Your score will determine in which of the three categories you will be placed: Categories A, B, or C. Under this process, veterans will be assigned to the appropriate category (without additional preference points) and then placed at the top of their category.

Qualified veterans with a service-connected disability of 10% or more will be placed at the top of the highest quality category. Review your resume and responses carefully. Responses that are not fully supported by the information in your application package may result in adjustments to your score. A human resources representative will validate the qualifications of those candidates eligible to be referred to the selecting official. Your resume will be among the factors used in setting your pay, should you be made an offer of employment. Please ensure that it fully describes your experience as it relates to the position for which you are applying.

3. Referral : If you are among the top qualified candidates, your application will be referred to a selecting official for consideration and possible interview. If you are a displaced or surplus Federal employee (eligible for the Interagency Career Transition Assistance Plan (ICTAP) ),you must be rated in Category B, or higher, in order to be considered as well-qualified to receive special selection priority.

We recommend that you preview the online questions for this announcement before you start the application process.

To preview questions please click here .

BENEFITS: Our comprehensive benefits are among the most generous in the federal government. They include:

  • Challenging and rewarding work benefiting American consumers
  • Opportunities for development and advancement
  • Extremely competitive salaries
  • Access to comprehensive Federal health, vision, dental, life, and long-term care insurance programs
  • Additional access to CFPB-specific vision, dental, short- and long-term disability, and insurance programs while you work at CFPB
  • Ten paid holidays, 13 days of sick leave, and 13-26 days of vacation time each year
  • Accelerated annual leave accrual rates for non-executive staff and an increased annual leave carryover ceiling as compared to other federal agencies
  • Public Transit Incentive Program (PTIP)
  • Employee Assistance Program (EAP)
  • Emergency Child Care Access (Contracted Service)
  • Alternative Work Schedule and Telework access
  • The CFPB offers its own FSA Program. As a result CFPB employees are not eligible to participate in FSAFEDS. If you are currently participating in FSAFEDS and you accept a position with CFPB, in order to continue participation in a FSA for the year you must enroll in the CFPB FSA program. You are eligible to incur expenses against your FSAFEDS account(s), up to your separation date from your current agency. In addition you will have until April 30 th of the year following your separation from your current agency to get the expenses that were incurred, reimbursed through FSAFEDS. Any balance that remains in your FSAFEDS account after all eligible expenses have been incurred and reimbursed will be forfeited. Due to IRS regulations, you are not able to transfer your FSAFEDS contributions into a CFPB FSA Account. If you have questions please contact FSAFEDS at 1-877-FSAFEDS.


  • OTHER INFORMATION:
  • There is approximately 5 days of travel per month in this position.
  • We may select from this announcement or any other source to fill one or more vacancies.
  • This announcement may be used to fill like positions in other organizations within the Consumer Financial Protection Bureau.
  • All candidates will be considered without regard to any non-merit reasons such as race, color, religion, sex, age, national origin, lawful political affiliation, marital status, disability, sexual orientation, protected genetic information, parental status, membership in an employee organization, or other non-merit factors.
  • If you are a male applicant born after December 31, 1959, certify that you have registered with Selective Service System or are exempt from having to do so.
  • Relocation expenses will not be paid.
  • Ethics: CFPB employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at www.oge.gov. In addition, CFPB employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Bureau of Consumer Financial Protection (5 CFR 9401), which, among other things, prohibit an employee or the employee’s spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by CFPB. CFPB’s regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys. Applicants may review the CFPB ethics regulations and a summary of the regulations at www.consumerfinance.gov. Questions regarding these requirements and prohibitions should be directed to the CFPB Ethics Office at EthicsHelp@cfpb.gov.

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