Financial Representative
Integrated Health Associates (IHA) - Ann Arbor, MI

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Under the direction of the Financial Counseling Supervisor, this position maintains the accounts receivable for assigned accounts. Communicates with patients, practices, insurance companies and collection agencies regarding resolution of problems and collection of outstanding patient balances.
Maintains the accounts receivable for assigned accounts; including processing bankruptcy notices, returned NSF checks, dismissals, returned mail, verification of medical expenses, referrals to the collections agency, etc. Reviews, monitors and performs follow-up on patient accounts receivable resulting from assigned reports, tasks and correspondence from practices and patients. Researches accounts, verifies eligibility, calls insurances and sends tasks to appropriate Business Services staff or practices to ensure that the patient balance is correct.
Contacts customers by telephone or letter to arrange payment on delinquent accounts. Determines the most effective and economical means of collection for each account. Maintains notes on all accounts including detailed documentation on collection efforts.
Informs Financial Counseling Supervisor and Director of Business Services of any changes, trends or backlogs occurring with assigned accounts. Assists with the development of long-range and short-range goals in the areas of credit and collection account management. Makes site visits as needed to review collection process with providers and/or practice staff. Trains new and existing staff on patient account collection process.


1. Requires a high school diploma or equivalent.

2. Five years accounts receivable experience in a health care setting.