We are Ally Financial
A company with a new approach and a rich history; one that values openness, accountability and honesty. Our company dates back to 1919 and is built on the strong foundation of GMAC Financial Services. Our associates and customers are at the heart of everything we do.
We serve more than 15 million customers worldwide and have financed more than 150 million cars/ trucks
Ally Financial is ranked the No.1 automotive finance company
Money Magazine rated Ally Bank as the Best Online Bank Package for 2011
Ally Financial consistently ranked within Fortune 500 Companies
Ally Financial strives to build a World Class culture that engages a diverse and vibrant team of professionals. We seek employees who are motivated for success with processes aligned to promote inner-mobility, career growth and leadership development. Ally Financial remains committed to offering a compelling employment proposition that enables us to expand our dynamic team. Put your career on a path with a company that’s taking the financial services industry in a new direction and apply today! Visit
to learn more.
Responsibility includes performing a variety of routine administrative support functions in relation to outside collection agencies and/or attorney firms. Routine work is performed under close supervision and detailed instructions are given for new or more complex assignments. Work is usually routine, but may involve more than one function or activity. Work usually involves a series of tasks and requires some organizational skills to accomplish by the established deadlines. Incumbent is responsible for administrative support of recovery strategies to minimize net credit losses, supporting efforts to drive vendor performance, and supporting efforts to maintain and improve expenses. This position will provide appropriate customer service to vendors and adhere to all legal and regulatory requirements. Incumbent is also responsible for working in a team environment focused on building relationships to meet operational needs together.
Supports strategies to minimize net credit losses by maximization of dollars recovered from bankruptcy accounts (timely filings/attorney management). Delivers continuously improving year on year expense results by improving processes and increasing productivity.
Builds solid peer-to-peer relationships in a team environment to meet operational needs.
Communicates effectively and clearly on a daily, weekly, monthly basis with outside and inside customers.
Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems.
Responds promptly to management requests (information, data, letter generation, etc.) on an as needed basis.
Takes routine calls and either address the issue or refers to others.
Miscellaneous duties as assigned.
Prior experience in the financial services or related industry with a specific skill set in clerical/administrative work, customer service operations, collections and/or outside collection agency support.*
Exemption may be considered for entry level college graduates with previous customer service experience.
Previous paralegal experience.
Special skills/abilities/competencies required:
Basic knowledge of general/standard office and administrative procedures and methods;
Advanced data entry and word processing skills; computer skills sufficient to enter data on spreadsheets with a high degree of speed and accuracy required
Familiarity with directly applicable departmental policy or procedure preferred.
Oral and written communication skills sufficient to provide routine information, answer inquiries, and refer calls;
knowledge of Ally systems (CARS, Debt Manager, etc) preferred;
Computer skills sufficient to prepare policy manuals and enter data on spreadsheets;
In limited subject areas judgment is required to determine the applicability of guidelines or policies to specific situations. Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems
H.S. Diploma (or equivalent) required.
B.S. or B.A. Degree or equivalent work experience preferred.
Working at Ally is Rewarding!
Ally's compensation program offers market-competitive base pay and above-market bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid-time-off program and emphasis on work-life balance.
Ally Offers Competitive Benefits:
Ally is an equal opportunity employer in that our policy, in accordance with federal & state laws, prohibits employment discrimination solely on the basis of a person's race, color, creed, sexual orientation, sex, marital status, or disability except where a reasonable, bona fide occupational qualification exists.
- 401K Matching and Company Contributions
- Paid Time Off (Roll-over up to 150%)
- Variable Pay (bonuses)
- Tuition Reimbursement
- Comprehensive Health Insurance Coverage
- Vendor Partnership Discount Program
- Charitable Gift Contribution Matching
- Adoption Assistance
Automotive – Servicing
Roseville Bankruptcy Center - 2001419001
Jan 14, 2013, 2:29:12 PM
Ally Financial - 13 months ago
“Ally Financial Inc. is a leading automotive financial services company powered by a top direct banking franchise. Ally's automotive...