Financial Services Litigation Specialist
Ally Financial - Roseville, MN

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Roseville, MN

We are Ally Financial

A company with a new approach and a rich history; one that values openness, accountability and honesty. Our company dates back to 1919 and is built on the strong foundation of GMAC Financial Services. Our associates and customers are at the heart of everything we do.

We serve more than 15 million customers worldwide and have financed more than 150 million cars/ trucks

Ally Financial is ranked the No.1 automotive finance company

Money Magazine rated Ally Bank as the Best Online Bank Package for 2011

Ally Financial consistently ranked within Fortune 500 Companies

Ally Financial strives to build a World Class culture that engages a diverse and vibrant team of professionals. We seek employees who are motivated for success with processes aligned to promote inner-mobility, career growth and leadership development. Ally Financial remains committed to offering a compelling employment proposition that enables us to expand our dynamic team. Put your career on a path with a company that’s taking the financial services industry in a new direction and apply today! Visit

www.ally.com

to learn more.

Financial Services Litigation Specialist



Roseville, MN

Position Description:
Responsible for handling functions to support and/or a portfolio of customer accounts involved in litigation by responding to calls, concerns, and correspondence. May deal directly with attorneys, impound lots, law enforcement, as well as customers. Updates customer account information with all relevant information in various proprietary computer applications. Ensures Ally interests are secured. May negotiate to recover collateral and account balances. Adheres to established guidelines when determining appropriate next action steps. Keeps abreast of changing federal, state and local laws. Continually learns the functions of the department to effectively perform the job and meet the goals and objectives of the business unit.

Principal Accountabilities:
Responds to customer inquiries.

Gathers and exchanges information.

Handles routine issues.

Appropriately seeks assistance with more complex or difficult issues.

Miscellaneous duties as assigned.

Minimum Requirements:
One year of Bankruptcy, Foreclosure, Litigation and/or Customer Service experience required.

Exemption may be considered for entry level college graduates with previous customer service experience

OR

One year of previous paralegal experience Required

Basic knowledge of general/standard office and administrative procedures and methods;

Advanced data entry and word processing skills; computer skills sufficient to enter data on spreadsheets with a high degree of speed and accuracy required

Familiarity with directly applicable departmental policy or procedure preferred;

Oral and written communication skills necessary to provide routine information, answer inquiries, and refer calls

Must possess professional phone etiquette

Knowledge of Ally systems (CARS, Debt Manager, etc) preferred;

Sound judgment is required to determine the applicability of guidelines or policies to specific situations. Ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems

Working at Ally is Rewarding!

Ally's compensation program offers market-competitive base pay and above-market bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid-time-off program and emphasis on work-life balance.

Ally Offers Competitive Benefits:
  • 401K Matching and Company Contributions
  • Paid Time Off (Roll-over up to 150%)
  • Variable Pay (bonuses)
  • Tuition Reimbursement
  • Comprehensive Health Insurance Coverage
  • Vendor Partnership Discount Program
  • Charitable Gift Contribution Matching
  • Adoption Assistance
Ally is an equal opportunity employer in that our policy, in accordance with federal & state laws, prohibits employment discrimination solely on the basis of a person's race, color, creed, sexual orientation, sex, marital status, or disability except where a reasonable, bona fide occupational qualification exists.

Job

Automotive – Servicing

Primary Location

United States-Minnesota-ROSEVILLE

Organization

Roseville Bankruptcy Center - 2001419001

Schedule

Full-time

Job Posting

Jan 14, 2013, 5:01:39 PM

Ally Financial - 18 months ago - save job - block
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About this company
88 reviews
“Ally Financial Inc. is a leading automotive financial services company powered by a top direct banking franchise. Ally's automotive...