Financial Services Representative
MSU Federal Credit Union - Rochester, MI

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The Financial Services Representative/Officer provides a complete member service experience by working with members to review their overall financial situation and make product or service recommendations. The position uses sound judgment while assisting members with professionalism, integrity, accuracy and expediency.

This position requires the ability to work during branch hours of operation, including Saturdays.

Essential Duties and Responsibilities
  • Receive members in a friendly, professional manner and support the Credit Union’s mission statement
  • Maintain members’ privacy by protecting their personal information
  • Develop knowledge of consumer loans, new accounts and specialty accounts with support from others
  • Interview members and ask detailed questions about their financial situation, determining the products and services that best fulfill the members’ needs
  • Process applications, both new accounts and loans, approving loans up to lending limit and making recommendations for counteroffer or denial
  • Take on risk and utilize lending limits commensurate with level and guidance from others
  • Actively work with members to secure loan funding and additional products and services
  • Document details supporting new account and loan decisions
  • Use knowledge and judgment to protect members and the Credit Union from loss
  • Use critical thinking skills to solve problems and improve processes, work efficiently and use time effectively
  • Answer basic IRA and specialty account questions for members and coworkers
  • Actively participate in branch and Credit Union promotions
  • Assist members with transactions and maintain a cash drawer as needed
  • Maintain awareness of branch activity and assist where needed, including but not limited to, branch opening and closing duties
  • Provide notary public services
  • Maintain active passwords to software systems
  • Maintain a high level of integrity; treat members and coworkers with courtesy and respect; foster teamwork and a supportive work environment
  • Recognize and seek assistance with complex situations
  • Take initiative within the branch; seek training opportunities to develop or enhance knowledge
  • Accept ownership of, and remain current on, all new and existing information, processes and software systems provided by the Credit Union
  • Remain current on robbery and branch emergency procedures
  • Participate in training activities within your department or branch and with the learning and talent development department; such training helps to ensure staff compliance with Credit Union policies and state and federal regulations and laws
  • Perform other duties and assist other employees, as assigned
Knowledge, Skills, and Abilities Required
  • Effective communication skills
  • Interpersonal skills
  • Analytical skills
  • Typing skills with emphasis on accuracy
  • Math and general clerical aptitude
  • Sales skills
  • Ability to multitask and be detail oriented
  • Knowledge of Credit Union products, services and procedures
  • Be reliable and dependable
  • Completion or pursuit of Bachelor’s degree preferred

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MSU Federal Credit Union's mission is to provide superior service while assisting members and employees to achieve financial security, their...