Financial Software Support Specialist (Austin, TX)
Adaptive Planning, Inc - Mountain View, CA
Duties and Responsibilities:
  • Answering calls and handling issues with a high standard of customer service.
  • Coordinate resolution of issues within service level targets.
  • Ownership and timely resolution of issues to the satisfaction of the customer.
  • Talking customers through standard fixes and resolutions.
  • Development of technical ability through knowledge reuse.
  • Pro-active monitoring of email phone support requests.
  • Development of internal documentation, processes and procedures.
  • Working with various functional teams to reach problem resolution and track product issues.
Required Skill/Experience:
  • Bachelor’s degree (Finance, Accounting, Economics, or Business related degree preferred)
  • Focus on customer satisfaction.
  • Customer support experience ideally in a call center or help desk.
  • Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability.
  • Excellent time management and organizational skills.
Compensation: Base + Options + Benefits

Contact: Qualified applicants should submit their resume and a cover letter highlighting their experience to the company via email at jobs@adaptiveplanning.com . Please include the words “FSSS13” in your email subject line.

Adaptive Insights - 8 months ago - save job - block