First Impressions Team Member
Van Meter Industrial - Cedar Rapids, IA

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The First Impressions Team Member plays a crucial role in supporting our purpose of being our customers’ competitive advantage by serving as a key interface and essential contact for all internal and external customers. This individual holds the very important responsibility of providing the first impression to many customers and visitors. This person is responsible for answering and directing incoming calls with excellent customer service to support all internal and external customers. This position will ensure a positive and inviting atmosphere while greeting visitors. In addition, the Administrator of First Impressions performs multiple projects and administrative duties as required. This individual promotes our culture and our purpose to be our customer’s competitive advantage.

Key Responsibilities & Essential Functions:
  • Answer a high volume number of calls per day
  • Aid customers by forwarding inquiries to the appropriate personnel or department, take a message or personally assist to ensure internal and external customers are properly supported
  • Welcome on-site visitors, determine nature of business, and announce visitors to appropriate employee or work group
  • Monitor incoming faxes and distribute to the appropriate person
  • Support a variety of departments through administrative projects and duties
Required Skills
  • Demonstrated excellent customer service skills
  • Ability to learn, grow, and adapt to change
  • Strong written and oral communication skills
  • Effective listener
  • Demonstrated professionalism
  • Dependable, charismatic, friendly and positive
  • Ability to develop rapport with customers and peers
  • Ability to multi task
  • Ability to analyze workload and establish priorities with time sensitive deadlines
  • Detailed oriented
  • Must be a team player and self starter
  • Drives for continuous improvement

Required Experience
  • High School Diploma or GED required
  • Some college education preferred
  • Minimum 1 year previous customer service and/or related experience required
  • Must have demonstrated computer skills
  • Proficiency in Microsoft Office software required
  • Previous call center or phone experience preferred
Van Meter is an Equal Opportunity Employer

Van Meter Industrial - 22 months ago - save job