The Worker’s Compensation Department is looking to add a FNOL Processor.Our team provides innovative products and coverage solutions as well as professional and impartial claims handling. Join our team of skilled professionals that is dedicated to quality and superior customer service.
“Claim” your role.
Our FNOL Processor is a person who can support the Worker’s Compensation team in the daily business operations. You are organized, you can follow through on tasks assigned to you and you are a team player. Responsibilities include:
Contacts insured or other involved persons to obtain necessary information to process claim
Provides customer service such as giving information to insured, injured worker or providing referrals to outside vendors as requested by the Examiner.
Provides customer care and service to insureds.
Answers all incoming inquiry calls directed by general switchboard.
Receives/intakes new initial claim information either via phone, online and/or fax and enter into claim systems.
High school diploma or general education degree (GED)
Excellent phone skills and strong customer service skills
Excellent data entry skills and strong attention to detail
Note that we conduct background checks on all of our candidates and in some cases, it may include a credit check.
ICW Group - 18 months ago