Fitness Center Desk Agent
Biltmore Hotel of Coral Gables - Coral Gables, FL

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Maintains phones, greeting of guests & members, handles aerobic class sign up and sign in, hand out
towels, direct traffic


50% Handle front desk activity, opening & closing of facility, answer phones
greet guests & members, hand out towels, handle retail sales

50% Sign up for class attendance and check in
Take names for freeze and other requests
Maintain communication in log book, check in Sportfit clients
Direct lower lobby hotel traffic


Greet members and scan membership cards verifying name and expiration date. Coordinate expired
and past due accounts to appropriate positions.

Answer phone and direc calls to appropriat people, take detailed messages and coordinate sales
calls with Coordinators.

Greet guest and have them sign on appropriate registers. Assign guests to Membership Coordinators
following the "up" system.

Distribute towels appropriatly, verify hotel guests for pool towels.

Maintain aerobic sign up, sign in and bracelet distribution.

Handle retail sales and restocking from stock room.

Maintain accurate bank and reconciliation of bank.

Read logbook daily to keep up with communication.

Resolve all complaints by providing exceptional customer service.

Maintain a clean and organized reception area.

Restock all necessary areas before your shift ends.

Regular attendance in conformance with the standards, which may be established from time to time,
is essential to the successful performance of this position. Employees with irregular attendance will be
subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be requires to work varying schedules
to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and
meetings is required.

Upon employment, all employees are required to fully comply with the Biltmore rules and
regulations for the safe and effective operation of the hotels facilities. Employees who violate
hotel rules and regulations will be subject to disciplinary action, up to and including termination
of employment.


Promote all events and functions to all members and guests.

In addition to performace of the essential functions, this position may be required to perform a combination
of the following supportive functions, with the percentage of time performing each function to be solely
determined by the manager based upon the particular requirements of the hotel.


The individual must possess the following knowledge, skills and abiltites and be able to explain
and demonstrate that he or she can perform the essential job functions of the job, with or without reasonable
accomodation, using some other combination of knowledge, skills or abilities.

Must be multi-task oriented.

Must be able to speak, read, write and understand the primary language used in the workplace.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written.

Must possess basic computational ability.

Must possess basic computer skills.

Ability to work as a team.

Working knowledge of federal, state and local laws governing equal employment opportunity and
civil rights, occupational safety and health, wage and hour issues, and labor relations, including
but not limited to the following statutes and their comparable state and local laws
(where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA


Most work tasks are performed indoors. Temperature is moderate and controlled by hotel
environmental systems.

Must be able to stand and exert well- paced mobility for up to 4 hours in length.

Must be able to live 15lbs. On a regular and continuing basis.

Must have the ability to bend, squat.

Must be able to exert well- paced ability in limited space and to reach other locations of the hotel
on a timely basis

Must be able to bend, stoop, squat and stretch to move stock and restock shelves.


High School or equivelent education required

Prior Hospitality experience desired.

Licenses or Certifications
Not applicable

All employees must maintain a neat, clean and well groomed appearance per Biltmore standards.