Position Summary: Responsible to train, mentor, and assist new hires; also performs duties of a Flight Attendant and Check Flight Attendant.
Areas of Accountability/Essential Functions:
Performs all duties in accordance with company policies and procedures
Performs Check Flights as a qualified Check Flight Attendant on new hire and current Flight Attendants and submits required documentation to the training department
Instructs class as described in In-Flight Operations and Crew Member/Dispatcher Training Manuals
Develops training materials for training classes
Maintains safety and security of passengers and crew before, during, and after flight in assigned aircraft in accordance with Federal Regulations and In-flight Service Manual
Conducts pre-flight and post-flight inspection of aircraft in accordance with Federal Regulations and In-flight Service Manual
Maintains cabin cleanliness and sanitary conditions of commissary and equipment
Provides in-flight safety briefings and service to passengers in accordance with Federal Regulations and In-flight Service Manual
Complies with all applicable Federal Aviation Administration (FAA) and Department of Transportation (DOT) policies and regulations
Represents Great Lakes Airlines in a professional manner at all times; reports to work in Company-approved uniform
Carries/maintains In-flight Service Manual, company-approved flashlight with batteries, identification badge(s), watch with second hand, and demonstration oxygen mask while on duty
Interacts professionally with passengers, coworkers, and the public
Communicates pertinent information to crew, passengers, supervisors, managers, and outstation personnel with a need-to-know in a timely manner
Follows direction given by Company Management and Supervisors; assists in all areas as assigned
Communicates professionally with others using Company-owned radio and public address system equipment
Assists unaccompanied minors and passengers with special needs as required
Handles Company mail (COMAT), including, but not limited to, transfers to aircraft
Performs assigned job duties in a safe and efficient manner
Responds to passenger questions/complaints as necessary
Assists Chief Flight Attendant with other duties as assigned
Qualifications/Requirements: Knowledge/Skill/Ability:
Ability to work under pressure
Ability to perform all procedures and follow all policies outlined in the ISM
Ability to handle and resolve conflict and problems as they arise
Ability to work independently and on a team
Ability to communicate in an effective and professional manner
Ability to complete all job functions and assignments with little or no direct supervision
Ability to clearly hear and communicate using radios and/or public announcement systems
Computer proficiency; including MS Word, Excel, PowerPoint and Outlook Programs
Education/Training/Experience:
High School Diploma or equivalent required
Must be able to speak, read, write, and understand English
Previous Great Lakes Flight Attendant experience a plus
Training/Teaching experience a plus
Previous Airline experience a plus
Previous training experience a plus
Working Conditions/Physical Requirements:
Working indoors and outdoors in all types of weather
Moderate to high noise levels; may require use of hearing protection equipment
Sitting and standing for long periods
Frequent bending, reaching, climbing stairs, kneeling/crouching, twisting, walking, pushing, and pulling; operating a/c doors weighing up to 75lbs
Frequent writing and reading
Working in the confined space of an aircraft cabin
May be exposed to chemicals
Other Requirements:
At least 21 years of age
Must be at least 5 ft in height; may be no taller than 5 ft, 11inches in height; must fit in jumpseat using installed safety belt without use of belt extender
Legally authorized to work in the U.S.
May be required to work early mornings, nights, holidays, and weekends; any shift/schedule as assigned; includes extended stays due to irregular operations; travel may require overnight/multiple night stays away from home. Must be highly flexible with work schedule.
Great Lakes Airlines - 10 months ago
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