Vantage Deluxe World Travel directly markets travel to the mature market through print and online channels. When you join the Vantage team, you become part of a global company headquartered in Boston since 1983. Our worldwide teams work together at every level to provide exciting, culturally enriching travel programs to destinations on all seven continents. If you’re passionate about the world, committed to quality, and have a can-do attitude, you should consider joining us!
Vantage values motivation, commitment, initiative, and a sense of humor. If you have an interest in the world, a passion for quality, and the ability to work as part of a team, then Vantage may be for you. We are currently seeking a Flight Choice Agent to manage all aspects of the Flight Choice Call program.
Initiate outbound calls to passengers to review flight itineraries according to set timelines and manage any requests and/or issues.
Initiate outbound calls to passengers requesting upgrades and air deviations
Offer and respond to requests for alternate flight itineraries that meet budget and tour guidelines.
Meet departmental financial goals on all Flight reservations and meet internal and external Flights Department Quality Goals.
Increase company revenue by reaching sales goals for flight upgrades.
Initiate outbound calls for airline schedule change issues.
Support the Air Team with bookings and special projects as needed.
Three or more years of Sabre experience
Thorough knowledge and understanding of airline tariffs and pricing, both private and published.
Thorough knowledge and understanding of airline contracts and airline routing.
Minimum of two years progressive customer service experience.
Effective closing ability and sales experience
Proven ability to successfully resolve issues via the phone
Strong written and verbal communication skills.
Strong attention to detail.
Proficient at problem solving.
Competent proficiency on MS Office products including Excel, Word and Outlook.
Proven ability to work in a fast paced environment, attain goals and remain flexible
Vantage offers competitive salaries and benefits which include, medical, dental, 401(k), travel discounts, MBTA contributions and more...all in a casual environment, conveniently located in downtown Boston.
If you have the right background, excellent communications skills, and the motivation to succeed, we want to hear from you.
To apply and learn more about Vantage, visit us and our careers page at http://www.vantagetravel.com/AboutVantage/Careers.aspx .
EQUAL OPPORTUNITY EMPLOYER:
Vantage Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
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