The Retail Floor Supervisor is an hourly Supervisory position. Under the direction of the General Manger and/or Store Manager(s), the Floor Supervisor's responsibilities include the Manager on Duty role, Total Customer Service, cashier and cash office control, supervision of leads and associates, maintenance of departments and overall store standards, operational execution of all established store and company policies and procedures.
One year of Shoe Carnival experience as Department Lead or three years of retail experience with one year as a supervisor of two to six employees preferred.
Primary Duties & Responsibilities
1. Manager on Duty Responsibilities
A. Opening and closing duties
B. Execution of daily sales and operational plans
C. Supervision of all associates
D . Attention to safety of customers and associates
E. Checks voice mail and e-mail daily per policy.
F. Other operational and business related needs assigned by the Regional
Manager, General Manager and/or Store Manager(s).
II. Total Customer Service Responsibilities
A . Ensures associates execute the Non-Negotiable Service Standards
1. Greet every customer with a smile within 20 feet of entering the front door and each department.
2. In aisles, ask customer open-ended questions.
3. Measure all kids
4. Show customers at least 2 different styles.
5. When slow, serve customers more; when busy serve more customers.
6. Suggest a shoe care item to every customer.
7. Thank and ask every customer back.
B. Resolves all customer related issues or complaints.
III. Cash Control Responsibilities
A . Ensures all cash control policies and procedures are followed.
B. Ensures cash pulls and bank deposits are made timely.
C . Ensures cash office procedures are followed regarding:
1. Opening/closing till count-down procedures.
2. Cashier reconciliation if correct and approved.
3. Bank deposits are completed per policy.
D . Ensures all returns/exchanges/voids have been executed to include proper approvals before the transaction is finalized.
IV. Supervision of Leads and Associates
A . Ensures proper staffing levels exist to meet all business needs.
B. Assists with delegation, direction and execution of various departmental and/or store related tasks.
C. Responsible for maintaining highest levels of productivity from all associates.
D . Assists with resolution of conflict among associates.
V. Maintenance of Departments and Overall Store Standards
A . Responsible for providing customers with a clean,neat and inviting store environment.
B. Ensures all flow changes are executed per direction.
C . Ensures weekly shipments are completed timely.
D . Identifies key items and ensures proper product placement to increase liquidation.
E. Ensures clearance sections are properly stocked, signed and set per company standards.
VI. Operational Execution of all Established Store and Company Policies and
A . Ensures mic usage is consistent and the Shoe Carnival concept is utilized with appropriate customer traffic in the store.
B. Assists in achieving all sales and profitability plans.
C. Assists in training and mentoring associates.
D. Ensures all claims of harassment and discrimination are immediately reported to the attention of the Store Manager, General Manager, Regional Manager, Operations VP and/or the Sr. Vice President of Human Resources and In-House Counsel.
E. Assists in ensuring all Human Resource related issues are properly addressed and brought to closure.
F. Assists in overseeing all inventory control and loss prevention and safety programs are followed.
G . Performs various management function as needed.
VII. Key Carrier Expectation
Floor Supervisors will be expected to carry keys to the store to assist with opening and closing procedures,as needed.
Shoe Carnival stores definitely have their own style.The open format, catchy music and friendly associates set the stage for a wonderful...