Follow Up Associate
SPi Healthcare - Greensboro, NC

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The primary purpose of the Follow Up Collections team is to pursue reimbursement of services rendered and achieve accounts receivable resolution. This team works through open accounts receivables (denials and delinquent accounts) by actively calling payer organizations or utilizing web-based connectivity. Team members manage accounts by utilizing the IDX Paperless Collection System and Epic follow-up work queues.

The core responsibilities of a Follow Up Associate – Level 4 is to perform collection follow-up steps with insurance carriers and/or patients regarding open accounts receivable and/or delinquent accounts to result in maximum cash collections for our clients. Specific tasks include resolving insurance carrier denials, appealing claims, contacting carriers on open accounts and responding to insurance carrier correspondence and/or inquiries. This position holds additional duties with respect to research and analysis, client contact and participation in employee training with possible exposure to multiple practice management systems.

  • Contact insurance carriers through website, email or telephone to resolve outstanding accounts
  • Analyze and resolve moderately complex insurance denials including coding review to prevent errors within appeals process
  • Appeal and/or resubmit unresolved invoices to insurance carriers
  • Research and respond to insurance correspondence
  • Update registration information, post denial codes and adjustments in practice management systems
  • Analyze weekly denial reports to spot trends; assess opportunities to improve internal workflows within entire revenue cycle
  • Maintain internal logs (Excel format) and compile system reports
  • Assist in employee training and mentorship; perform quality assurance checks on team members
  • Contact client for missing data elements or confirmation of information
  • Participate in system testing related to upgrades and enhancements
  • High school diploma or equivalent
  • 4-6 years experience in healthcare collections and/or healthcare related field
  • Previous experience with IDX or Epic medical billing systems preferred
  • Knowledge of CPT, ICD-9 and HCPCS codes
  • Fluent knowledge of entire revenue cycle process
  • Sharp intelligence of government payers and other commercial/managed care carrier rules and processes in a professional billing environment
  • Attention to detail with the ability to identify/resolve problems and document the outcome
  • Extensive skill with Microsoft Office applications
  • Strong written and verbal communication skills
  • Excellent analytical and problem solving skills
  • Ability to multi-task and recognize trends to effectively work A/R
  • Ability to work independently and handle sensitive issues with confidentiality
  • Initiative to learn new tasks and the ability to apply acquired knowledge to future duties
  • Flexibility, adaptability and accountability are necessary for optimum client results

SPi Healthcare - 18 months ago - save job - block
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About this company
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SPi Healthcare (formerly Springfield Service Corporation and Laguna Medical Systems) is the industry's leading integrated revenue cycle and...