WHAT WE ARE ALL ABOUT
Vision for Success
SnowshoeMountainwill be known as one of the top five mountain destinations in the East, the best place to work inWest Virginia, and a trusted resort partner. We’ll carve our legacy by perfecting factors within our control and providing guest valued, hassle-free experiences to create lifelong mountain enthusiasts.
The Principles Guiding Our Daily Actions and Behaviors
Our six organizational values describe our shared beliefs…what’s important to us as an organization; how we want to treat each other and our guests.
Guest Driven – Service, Passion, Fun
Unified Team – Cooperative, Fun and Unsiloed
Integrity Always – Do the Right Thing
Down-Home Hospitality – Warm, Friendly, Sincere
Epic Experiences – Wild, Memorable, Unexpected Delight
Stewardship – Environment, Financial, Safety
Snowshoe Strategic Areas of Focus
Focus on Guest Valued Experience
Being a Trusted Resort Partner
Best Place to Work inWest Virginia
To assure guest satisfaction by providing a quality Food & Beverage Experience
ESSENTIAL JOB RESULTS
To perform this job successfully, an individual must be able to perform each essential job result
Satisfactorily. The employee is responsible for the following “job results”.
Provides leadership and direction
Managing standards of quality, service, safety, and profit
Developing and implementing goals, policies, and objectives
Overseeing all aspects of the operations under his/her direction
Assisting in recruiting, interviewing, hiring and training of management and staff
Carrying out all administrative functions pertaining to hiring, scheduling, payroll, performance reviews, coaching, counseling and discipline
Overseeing managers, supervisors and employees under their direction
Attending all meetings as required
Conducting training seminars (Tips, food handling, etc.)
Ensures guest satisfaction
Assisting in the menu planning, analysis, and pricing
Coordinating additional staff needs for special events and conference center business
Inspecting outlet(s) and employees to ensure compliance with health, safety and state regulations
Addressing guest feedback concerning outlets(s) service, presentation, quality of product and overall experience
Creating and implementing promotions, animation and special events for the outlet(s)
Monitoring labor costs, cost of goods sold, and other costs.
Contributing to the annual budget process and business plan
Contributes to team effort
Accomplishing related results as needed
Any Intrawest employee who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Intrawest Driver’s Standards Policy. This policy also applies to employees driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Intrawest Driver’s Standards Policy; if you have not – please contact your Risk/Safety or HR/EE Department.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The knowledge, skill and ability an incumbent must have in order to accomplish the job results and to perform the job duties.
Education: High School Diploma or GED
Specific Experience: Restaurant/Business Supervisory or Management.
Length of Experience: 5 years management
Specific Certifications, Licenses Required:
Basic Computer Skills
The incumbent will carry out the supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees,
Planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints; resolving problems; scheduling, hiring and termination of employees.
GENERAL LANGUAGE & REASONING ABILITY
Ability to read and interpret documents such as safety rules, financial documents, operating and maintenance instructions, and procedure manuals. Requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand or sit. The employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 160 pounds.
Specific vision abilities required by this job include close vision, and ability to adjust focus. The incumbent is required to be mentally alert while performing this job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent performs this job both in an office and in his/her outlet(s), possibly in various locations resort wide requiring travel and exposure to the elements. The incumbent may work independently and make decisions spontaneously.
Employees are held accountable for all duties of this job and other duties as may be assigned.
Applicant’s acknowledgement & understanding of job essentials, demands and responsibilities: