Food & Beverage Manager
Highgate Hotels, L.P. - New York, NY

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Job Description:
The Food & Beverage Manager is responsible for
coordinating, supervising and directing all aspects of
one F&B outlet’s operations, while maintaining a
profitable F&B outlet and high quality products and
service levels. He/she is expected to market ideas to
promote business; reduce employee turnover; maintain
revenue and payroll budgets; and meet budgeted
productivity while keeping quality consistently high.
DUTIES & FUNCTIONS

Fundamental Requirements:
  • Employees must at all times be attentive, friendly,
helpful and courteous to all guests, managers and fellow
employees.
  • Oversee all aspects of the daily operation of the
outlet.
  • Supervise outlet personnel.
  • Respond to guest complaints in a timely manner.
  • Work with other F&B managers and keep them informed of
issues as they arise.
  • Keep immediate supervisor fully informed of all
problems or matters requiring his/her attention.
  • Assist in coordinating and monitoring all phases of
Loss Prevention in the outlet.
  • Prepare and submit required reports in a timely
manner.
  • Ensure preparation of required reports, including (but
not limited to) Wage Progress, payroll, revenue,
employee Schedules, quarterly actions plans.
  • Monitor quality of service in F&B outlet.
  • Assist in menu planning and preparation.
  • Ensure compliance with all local liquor laws, and
health and sanitation regulations.
  • Ensure compliance with SOP’s in all outlets.
  • Ensure compliance with requisition procedures.
  • Be visible on the floor and assist staff as needed
during each meal period.
  • Conduct staff performance reviews in accordance with
Highgate Hotel standards.
  • Understand, implement and monitor corporate promotions
in outlet (if applicable), including buffet and
three-meal concept standards.
  • Ensure the training of employees on SOP’s and
technical job tasks.
  • Be involved in and/or conduct departmental and hotel
training (CARE, One to One), etc.
  • Complete tip reporting.
  • Ensure overall guest satisfaction.
Job Responsibilities
--------------------
  • Employees must, at all times, be attentive, friendly,
helpful, and courteous to all guests, managers, and
fellow employees.
  • Oversee all aspects of the daily operation of the
outlet.
  • Supervise outlet personnel.
  • Respond to guest complaints in a timely manner.
  • Work with other F&B managers and keep them informed of
issues as they arise.
  • Keep immediate supervisor fully informed of all
problems or matters requiring his/her attention.
  • Assist in coordinating and monitoring all phases of
Loss Prevention in the outlet.
  • Prepare and submit required reports in a timely manner.
  • Ensure preparation of required reports, including (but
not limited to) Wage Progress, payroll, revenue,
employee Schedules, quarterly actions plans.
  • Monitor quality of service in F&B outlet.
  • Assist in menu planning and preparation.
  • Ensure compliance with all local liquor laws, and
health and sanitation regulations.
  • Ensure compliance with SOP’s in all outlets.
  • Ensure compliance with requisition procedures.
  • Be visible on the floor and assist staff as needed
during each meal period.
  • Conduct staff performance reviews in accordance with
Highgate Hotel standards.
  • Ensure the training of employees on SOP’s and technical
job tasks.
  • Be involved in and/or conduct departmental and hotel
training (CARE, One to One), etc.
  • Interview candidates for front-of-house F&B positions
and follow standards for hiring approvals.
  • Complete tip reporting.
  • Understand, implement and monitor corporate promotions
in outlet (if applicable), including buffet and
three-meal concept standards.
Job Requirements
----------------
  • Must be able to effectively communicate both
verbally and written, with all level of employees
and guests in an attentive, friendly, courteous and
service oriented manner.
  • Must be effective at listening to, understanding,
and clarifying concerns raised by employees and
guests.
  • Must be able to multitask and prioritize
departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in
an attentive, friendly, courteous and
service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with
Highgate Hotel Standards, as required by scheduling,
which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and
grooming, including wearing nametags.
  • Comply with Highgate Hotel Standards and regulations
to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify
problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including
anticipating, preventing, identifying and solving
problems as necessary.
  • Must be able to understand and evaluate complex
information, data, etc. from various sources to meet
appropriate objectives.
  • Must be able to maintain confidentiality of
information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.
Job Qualifications
At least 3 years of progressive experience in a hotel or
a related field; or a 4-year college degree; or a 2-year
college degree and 1 or more years of related
experience.
Food & Beverage experience required.
Serve-Safe certification a plus
NYC Food Handlers certification a plus

Highgate Hotels, L.P. - 12 months ago - save job - block
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