Food & Beverage Service Manager
American Golf 20 reviews - California
Full-time, Part-time

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Manage service aspects of one or more food and beverage outlets including snack bar, bar/lounge areas, restaurant(s), catering and banquet facilities, ensuring the highest level of customer service by overseeing service staff during meal periods and events.

Essential Duties and Responsibilities:
  • Utilize “ACE Service Absolutes” by acknowledging, greeting and thanking all members and guests.
  • Manage service aspects of one or more food and beverage outlets including snack bar, bar/lounge areas, restaurant(s), catering and banquet facilities by training all front-of-the-house staff in corporate standards of quality and service. This may include:
  • Manage dining room and event operations to ensure proper room preparation, including set up of tables, chairs, linens, table settings, glassware, etc..confirming that all service staff are in proper uniform and adhere to AGC appearance standards, creating shift sheets; communicating with service and kitchen staff regarding reservations and/or special events; conduct a pre-shift/pre-event meeting
  • Manage bar and event beverage consumption, by ensuring that every transaction is accounted for; assuring that stock is appropriate; Maintain a Banquet Bar Control sheet for all events
  • Assist the F&B Director/Manager with recruiting, selecting, hiring, orienting, training, assigning, scheduling, evaluating, supervising performance and carrying out disciplinary action as needed, in accordance with AGC policies and applicable laws
  • Control costs of all food and beverage outlets by assisting management in: purchasing of food, beverage, supplies and equipment; maintaining effective profit and loss controls; utilizing labor scheduling tool to adjust salary and hourly schedules following demand patterns, budget and local labor laws
  • Produce various reports to management and accounting department by maintaining accurate daily and weekly punch details for service staff, processing daily sales reports and other reports as requested
  • Maximize food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events
  • Protect the organization, the members and guests by training staff in and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests
  • Maintain customer satisfaction by handling customer inquiries, concerns or comments and providing solutions; acquiring feedback from customers and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business
  • Maintain consistency of service by being aware of (and prepared for) all course events, large parties and reservations that may affect food and beverage service operations
  • Abide by and ensure proper execution of all AGC Standard Operating Procedures

Additional Responsibilities:
  • Primary duty is management and coordination, however the Food & Beverage Service Manager may be required to fill in as bartender, server, host, etc. to relieve staff during peak service hours
  • Assist Food & Beverage Director in the delivery of staff meetings
  • Implement and support all AGC initiatives and programs as requested by management

Minimum Qualifications and Skill Requirements:
  • Specialty/Technical Training required (2-year college degree preferred) and 5 years of related experience in customer service role within the hospitality industry, or equivalent combination of education and experience
  • 1-2 years experience of personnel management, preferably in golf/hospitality/service industry required
  • Must be of legal age to sell and serve alcoholic beverages, applicable state card or certificate must be provided if required by state law
  • Experience in resolving customer issues/complaints as well as overall excellent customer service required
  • Proficient in computer software including Microsoft Word and Excel
  • Solid time management, organization and prioritization skills
  • Proven ability to effectively build and foster a team environment
  • Ability to make decisions in a fast paced environment
  • Valid driver’s license required

Job benefits:
  • Merchandise Discounts
  • Meal and Beverage Discounts
  • Golf and Tennis Privileges

About this company
20 reviews
You might say this company knows to stay out of the rough. American Golf Corporation (AGC) is one of the largest golf course management...